Inspection and Verification
WARNING: This page is about a different car, the 2004 Mercury Mountaineer and 2004 Ford Explorer. However, it is still accessible from the selected car via links, so may be relevant.
- Verify the customer concern.
- Visually inspect for obvious signs of electrical damage:VISUAL INSPECTION CHART
Electrical - Bulbs
- Central junction box (CJB) fuse 17 (15A)
- Circuitry
- Vehicle security module
- Instrument cluster
- If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
- If the cause is not visually evident, connect the diagnostic tool to the data link connector (DLC) and select the vehicle to be tested from the diagnostic tool menu. If the diagnostic tool does not communicate with the vehicle:
- check that the program card is correctly installed.
- check the connections to the vehicle.
- check the ignition switch position.
- If the diagnostic tool still does not communicate with the vehicle, refer to the diagnostic tool operating manual.
- Carry out the diagnostic tool data link test. If the diagnostic tool responds with:
- CAN, ISO or UBP circuits fault; all electronic control units no response/not equipped, refer to MODULE COMMUNICATIONS NETWORK .
- System passed, retrieve and record the continuous diagnostic trouble codes (DTCs), erase the continuous DTCs, and carry out the self-test diagnostics.
- If the DTCs retrieved are related to the concern, go to the INSTRUMENT CLUSTER DIAGNOSTIC TROUBLE CODE INDEX .
- If no DTCs related to the concern are retrieved, GO to SYMPTOM CHART .