Symptom Chart

NOTE: Refer to DESCRIPTION AND OPERATION , INTELLIGENT ACCESS WITH PUSH BUTTON START , to review the procedures for achieving the various ignition states (ignition OFF, ignition in ACCESSORY, ignition ON, ignition START) on vehicles with this feature.

SYMPTOM CHART

Condition	Possible Sources	Action
The engine does not crank	Battery Fuse(s) Starter motor Circuitry PCM Starter relay Anti-theft system Ignition switch Start diode Remote Function Actuator (RFA) module	For all 3.5L engines except Gasoline Turbocharged Direct Injection (GTDI), GO to PINPOINT TEST A . For 3.5L GTDI engines, GO to PINPOINT TEST B .
One-Touch Integrated Start (OTIS) does not operate correctly	Circuitry PCM	For all 3.5L engines except GTDI, GO to PINPOINT TEST C . For 3.5L GTDI engines, GO to PINPOINT TEST D .
Unusual starter noise	Starter motor mounting Starter motor Incorrect starter drive engagement	GO to PINPOINT TEST F .
The engine cranks slowly	Battery Starter motor Circuitry	CARRY OUT the Starter Motor in Component Tests .
The starter spins but the engine does not crank	Starter motor	INSPECT the starter motor mounting and engagement. REFER to STARTER MOTOR DRIVE GEAR AND FLYWHEEL RING GEAR INSPECTION .
The starter spins but the engine does not crank	Damaged flexplate/ring gear teeth	INSPECT the flexplate/ring gear for damaged, missing or worn teeth. REPAIR as necessary.