Symptom Chart

SYMPTOM CHART

Condition	Possible Sources	Action
The engine does not crank - Without Intelligent Access (IA)	Battery Battery cables Fuse Wiring, terminals or connectors Ignition switch Starter motor Starter relay PCM Transmission Range (TR) Passive Anti-Theft System (PATS) Body Control Module (BCM)	GO to PINPOINT TEST A .
The engine does not crank - With IA	Battery Battery cables Fuse Wiring, terminals or connectors Start/stop switch Brake switch Starter motor Starter relay PCM TR sensor PATS BCM Remote Function Actuator (RFA) module	GO to PINPOINT TEST B .
The engine cranks slowly	Battery Starter motor Wiring, terminals or connectors	CARRY OUT the STARTER MOTOR - FEED CIRCUIT and STARTER MOTOR - GROUND CIRCUIT TESTS . REFER to COMPONENT TESTS in this service information.
Unusual starter noise	Starter motor Starter motor mounting Starter motor engagement Flexplate ring gear	GO to PINPOINT TEST C .
The starter spins but the engine does not crank	Starter motor	INSPECT the starter motor mounting and engagement. REPAIR as necessary.
The starter spins but the engine does not crank	Damaged flexplate	INSPECT the flexplate for damaged, missing or worn teeth. REPAIR as necessary.
The starter does not disengage from the Flexplate	Starter relay Wiring, terminal or connectors	REMOVE the starter relay, if the engine stops cranking INSTALL a new relay. If the engine continues to crank, REPAIR circuit CDC25 (BN/GN) for a short to voltage.
The remote start system operates with reduced range	External antenna Tire Pressure Monitor Module (TPM) Wiring, terminals or connectors	GO to PINPOINT TEST E .
The remote start is inoperative	Wiring terminals or connectors Remote start feature enabled Integrated Keyhead Transmitter (IKT) (without IA) IA key (with IA) External antenna Hood switch Input PCM	GO to PINPOINT TEST F .