Class Action Settlement Program 19K03 - Application Performance Upgrade, And Warranty Extension Covering Accessory Protocol Interface Module (APIM) Software (19K03)

Publication date: 2020-01-22
Reference number: 19K03

CLASS ACTION SETTLEMENT PROGRAM 19K03 - APPLICATION PERFORMANCE UPGRADE, AND WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE (APIM) SOFTWARE

SERVICE CAMPAIGN BULLETIN

Reference Number(s): 19K03, Date of Issue: January 22, 2020

FORD:

2011-2014 All Models Equipped with SYNC® and MyFord/MyLincolnTouch™

CLASS ACTION SETTLEMENT PROGRAM 19K03

SUBJECT

Class Action Settlement Program 19K03

Certain 2011-2014 Model Year Vehicles Equipped with SYNC® and MyFord/MyLincolnTouch™ sold by a Ford or Lincoln dealership in CA, MA, NC, NJ, OH, VA or WA prior to August 9, 2013

Application Performance Upgrade, and Warranty Extension Covering Accessory Protocol Interface Module (APIM) Software

PROGRAM TERMS

As a result of a class action settlement, this Class Action Settlement Program provides members of the class action the latest version of APIM software and additional warranty coverage of the APIM software as summarized below.

SERVICE ACTION

Dealers are authorized to perform APIM software upgrades under this program on vehicles that meet the following criteria:

The vehicle does not contain the latest available software level.
NOTE: Service Management should check the software level on the vehicle touchscreen prior to initiating a Repair Order.

Reference the software verification process and flow chart in Attachment III to determine the appropriate software level and programming method for each vehicle. Some early model electrified vehicles may require additional module programming.
The vehicle is beyond the terms of the New Vehicle Limited Warranty (NVLW).
NOTE: Repairs to vehicles within the terms of the NVLW should be claimed under the NVLW.

On affected vehicles, APIM software upgrades are to be performed under this program at no charge to the vehicle owner until July 17, 2020, regardless of vehicle mileage. The additional warranty coverage for APIM software extends through July 2021 regardless of vehicle mileage.

VEHICLES COVERED BY THIS PROGRAM

COVERED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Taurus	2013-2014	Chicago	February 6, 2012 through August 3, 2013
MKS	2013-2014	Chicago	November 9, 2011 through August 6, 2013
Explorer	2011-2014	Chicago	August 18, 2010 through August 5, 2013
Fiesta	2014	Cuautitlan	April 30, 2013 through July 18, 2013
F-150	2013	Dearborn	August 20, 2012 through July 31, 2013
F-150	2013	Kansas City	August 20, 2012 through July 27, 2013
Fusion	2013-2014	Hermosillo	August 14, 2012 through July 27, 2013
MKZ	2013-2014	Hermosillo	October 27, 2012 through August 5, 2013
F-Super Duty	2013-2014	Kentucky Truck	October 22, 2012 through July 29, 2013
Escape	2013-2014	Louisville	March 27, 2012 through August 5, 2013
C-Max	2013	Michigan	April 20, 2012 through July 26, 2013
Focus	2012-2014	Michigan	August 1, 2010 through July 28, 2013
Flex	2013-2014	Oakville	February 29, 2012 through July 30, 2013
MKT	2013-2014	Oakville	January 30, 2012 through July 23, 2013
Edge	2011-2013	Oakville	December 1, 2009 through July 30, 2013
MKX	2011-2013	Oakville	December 1, 2009 through July 30, 2013

Affected vehicles are identified in OASIS.

REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE

Affected vehicles which are beyond the terms of the New Vehicle Limited Warranty, may require APIM software upgrades as authorized by a recent Class Action Settlement. Customers may download the latest software upgrades (available for free customer download at the owner.ford.com and owner.lincoln.com websites) and install it themselves or choose to have a Ford or Lincoln dealership install the software upgrade.

OWNER NOTIFICATION MAILING SCHEDULE

Owner Letters will not come from Ford Motor Company but will be mailed by Class Counsel to affected owners. They are expected to be mailed the week of January 21, 2020. Dealers should repair any affected vehicles (as confirmed in OASIS) that qualify for this program whether or not the customer has received a letter.

NOTE: Customers may produce a certificate of eligibility when they arrive at the dealer for repairs.

This certificate is provided as part of the class and is an indication that they are eligible for service. A sample of this certificate is included in Attachment VII for reference. No additional action is required.

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Software Verification and Flow Chart
Attachment IV: Reprogramming APIM - All Other Vehicles
Attachment V: Reprogramming APIM - Focus Electric
Attachment VI: Reprogramming APIM - Fusion Hybrid, C-MAX Hybrid, C-Max Energi
Attachment VII: Sample Software Update Certificate

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

David J. Johnson

ATTACHMENT I

Class Action Settlement Program 19K03

Certain 2011-2014 Model Year Vehicles Equipped with SYNC® and MyFord/MyLincolnTouch™ sold by a Ford or Lincoln dealership in CA, MA, NC, NJ, OH, VA or WA prior to August 9, 2013 Application Performance Upgrade, and Warranty Extension Covering Accessory Protocol Interface Module (APIM) Software

OASIS ACTIVATION

OASIS will be activated on January 22, 2020.

FSA VIN LISTS ACTIVATION

FSA VIN Lists will not be activated for this service action.

STOCK VEHICLES

Do not perform this program unless the affected vehicle exhibits the covered condition.

SOLD VEHICLES

Owners of affected vehicles have been notified of the extended warranty coverage, and that future software upgrades will also be available for download at owner.ford.com and owner.lincoln.com.

TITLE BRANDED/SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

OWNER REFUNDS

Refunds are not approved for this program.

ADDITIONAL LABOR TIME AND/OR PARTS

Additional repairs identified as necessary to complete the FSA should be managed as follows:

For related damage and access time requirements, refer to the Warranty and Policy Manual - Section 6 - Ford & Lincoln Program Policies/General Information & Special Circumstances for FSA's/Related Damage.
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

CLAIMS PREPARATION AND SUBMISSION

Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 19K03 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Program Terms: On affected vehicles, APIM software upgrades are to be performed under this program until July 17, 2020, regardless of vehicle mileage. The additional warranty coverage for APIM software extends through July 2021 regardless of vehicle mileage.

ATTACHMENT II

Class Action Settlement Program 19K03

Certain 2011-2014 Model Year Vehicles Equipped with SYNC® and MyFord/MyLincolnTouch™ sold

by a Ford or Lincoln dealership in CA, MA, NC, NJ, OH, VA or WA prior to August 9, 2013 Application Performance Upgrade, and Warranty Extension Covering Accessory Protocol Interface

Module (APIM) Software

LABOR ALLOWANCES

Description

Labor Operation

Vehicle Line

Labor Time

Reprogram APIM software using PTS and IDS scan tool .

19K03B

All other⁽¹⁾

1.1 Hours

Reprogram TCU, PCM, and APIM using PTS and IDS scan tool .

19K03C

Focus Electric

1.7 Hours

Reprogram PCM and APIM using PTS and IDS scan tool .

19K03D

Fusion Hybrid & C-MAX Hybrid & C-MAX Energi

1.4 Hours

⁽¹⁾	Does not include Focus Electric, Fusion Hybrid, or C-MAX Energi/Hybrid.

PARTS REQUIREMENTS/ORDERING INFORMATION

Parts are not required to complete this repair.

ATTACHMENT III

CLASS ACTION SETTLEMENT PROGRAM 19K03

CERTAIN 2011-2014 MODEL YEAR VEHICLES EQUIPPED WITH SYNC® AND MY FORD/MY LINCOLN TOUCH™ SOLD BY A FORD OR LINCOLN DEALERSHIP IN CA, MA, NC, NJ, OH, VA, OR WA PRIOR TO AUGUST 9, 2013 - APPLICATION PERFORMANCE UPGRADE, AND WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE (APIM) SOFTWARE

SOFTWARE VERIFICATION AND FLOW CHART

Verify The Vehicle APIM Software Level

Determine the vehicle's current Accessory Protocol Interface Module (APIM) software level (CCPU/CIP level). See Figure 1.
1. On the Front Display Interface Module (FDIM), select "Menu" then select "Help".
2. Select "System Information".
3. Note the last five digits of the CCPU/CIP#. See Figure 1.
NOTE: Refer to the flow chart on Page 2 for available updates and repair criteria.

ATTACHMENT IV

CLASS ACTION SETTLEMENT PROGRAM 19K03

Accessory Protocol Interface Module (APIM) Reprogramming Using PTS and IDS Scan Tool

NOTE: Before attempting this procedure, refer to the Software Verification procedure and Flow Chart in Attachment III to ensure that the correct software calibration and programming procedure is used.

NOTE: Use this procedure to update the APIM and any installed applications to the latest level.

NOTE: A blank USB lash drive with a minimum storage size of 2 gigabyte (GB) will be required for this procedure (obtain locally).

NOTE: Some programming files are large (greater than 2 gigabytes). It is important that the scan tool have enough available hard drive free space to accommodate the programming file download. If a "Disk Space Error" is received, additional free space must be created on the hard drive.

NOTE:

To prevent timeout errors and to minimize programming time, a hardwired internet connection is strongly recommended when programming.
During programming, the vehicle display may go blank momentarily.
Make sure the scan tool is plugged into a power supply due to the length of programming time.
The IDS program must be closed before attempting to perform this procedure.

Connect a battery charger to the vehicle.
- When connecting the charger, the negative battery charger lead must be connected to a clean chassis ground, not the negative battery post.
Place the ignition in the "RUN" position, "ON" for Intelligent Access (IA) vehicles.
Connect the scan tool and Vehicle Communication Module (VCM) to the vehicle.
Open Internet Explorer on the scan tool and go to the technician service publication web site. On the OASIS tab, select "Read VIN & DTCs", and select "Go".
NOTE: This procedure will clear all CMDTCs. The DTCs must be recorded now if other diagnoses are to be performed after this procedure.

Select Toolbox from the technician service publication web site to retrieve and record all CMDTCs.
NOTE: If unable to complete programming because the operation stops or errors are received, the web browser settings may need to be configured. Refer to "Software Programming v1.1" on the technician service publication web site "Service Tips" tab.

From the OASIS tab, select the "SYNC" button. The Last Recorded State - Software is displayed.
Scroll to the bottom of the screen, select "Standard" and click the "Read SYNC" button to compare the current APIM VIP, CIP, and application software levels to the last reported state in the Ford online database.
- After the compare is performed, the scan tool automatically selects software for programming.
  Applications with check marks next to them indicate the APIM already has the latest level installed (no re-installation required).
- Depending on the software level required, the scan tool automatically selects either the Service Pack or Full Flash programming method.
- Verify appropriate applications are selected, if equipped. See Figure 1.
NOTE: Only applications on a lash drive may be loaded to the APIM through the media hub.

Remove the media hub. For additional information, refer to Workshop Manual (WSM) Section 415-00.
NOTE: Do not disconnect the scan tool or cable from the APIM during programming unless directed by the scan tool on-screen prompts.

Connect the CCMSYNC-KIT between the scan tool USB port and the vehicle USB cable.
NOTE: Scan tools that have never been used to program SYNC may encounter a Hardware Wizard pop-up requesting a "WMA SBOOT" driver installation. If this request is encountered, install the driver and click the scan tool retry button to continue programming.

Select the "Program SYNC" button to begin the APIM programming process.
- When prompted by the scan tool, disconnect the battery charger, start the engine, and select OK. Once OK is selected, do not interrupt this step (which may take up to 20 minutes or longer).
- The updates are downloaded to the scan tool or to the USB lash drive.
NOTE: If the scan tool does not have an available USB port, the cable from the CCMSYNC-KIT can be unplugged at this time to make room for the USB lash drive. Do not disconnect the VCM from the scan tool.

Connect the USB lash drive to the scan tool and follow the on-screen instructions for downloading service packs and applications onto the USB lash drive.
- This step may take up to 20 minutes or longer.
NOTE: If the media hub was removed, install it before connecting the USB lash drive to the vehicle.

For additional information, refer to WSM Section 415-00.

When prompted by the scan tool, remove the USB lash drive and connect it to the media hub in order to install the applications into the APIM.
- The update should start automatically, and may take up to 20 minutes or longer once begun.
- It is normal for the APIM to reset during this step.
Once scan tool programming and USB lash drive programming are complete, re-install the lash drive into the scan tool and select "OK" to report software installation to the Ford online database.
Recalibrate the touchscreen by following the scan tool prompts or the steps below.
1. While in AM/FM mode, press and hold the EJECT button, and within 1 second, press the SEEK UP button.
2. Press and hold SEEK DOWN to enter Touch Screen Calibration.
3. Touch the touch points (a stylus is not required) as instructed by the touchscreen.
4. To accept the new settings, touch anywhere on the screen once "Press the Enter key to accept the new settings" is displayed.
Clear all CMDTCs.
Vehicles Equipped With Navigation

NOTE: If an SD Card fault appears on the screen after the reprogramming procedure completes, the vehicle may contain an early level Navigation Map SD Card. Replacement of the SD Card requires prior approval from the Special Service Support Center (SSSC) via a SSSC web contact.

All Vehicles
Notify the customer that they may need to re-establish their MyFord® mobile account.

ATTACHMENT V

CLASS ACTION SETTLEMENT PROGRAM 19K03

CERTAIN 2012-2013 MODEL YEAR FOCUS ELECTRIC VEHICLES - REPROGRAMMING USING PTS AND IDS SCAN TOOL

If directed by the Flow Chart in Attachment III, dealers are to perform the following in the order listed below, using IDS 116.00 or higher:

Telematic Control Unit Module (TCU) - Reprogram using IDS 116.00 or higher.
PCM - Reprogram using IDS 116.00 or higher.
APIM - Reprogram using PTS and IDS 116.00 or higher.

SERVICE PROCEDURE

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

Make sure the 12v battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
A hardwired internet connection is strongly recommended.
Turn off all unnecessary accessories (radio, heated/cooled seats, head lamps, interior lamps, HVAC system, etc.) and close doors.
Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
Follow all scan tool on-screen instructions carefully.
Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

Module Reprogramming

NOTE: If a master reset is not performed the vehicle will not have full system functionality.

Perform the SYNC/MyTouch Master Reset.
1. Select the "Settings/Gear" icon.
2. Select "Settings".
3. Select "System".
4. Select "Master Reset" and then "Yes" then "Yes" to start the reset procedure.
NOTE: You must scroll down on Select System screen to see the Master Reset option.
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all Diagnostic Trouble Codes (DTCs) after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.

NOTE: If the MyFord® Mobile system prompts for user permissions select "Allow".

Connect battery charger to the 12v battery. For additional information, refer to WSM Section 414-01.
Reprogram the following modules to the latest software level in the order instructed below, using IDS 116.00 or higher:
- TCU - Reprogram using IDS 116.00 or higher.
  - The TCU is unique from other modules and may need to be reprogrammed more than once to reach the latest software level. The TCU can only be updated one software level at a time. If the TCU needs a second reprogramming, the following message may appear on IDS.
    See Figure 1a.
  - TCU programming is not complete until "The TCU is now at the latest software level" is displayed. See Figure 1b.
  - After reprogramming the TCU, turn the ignition "OFF", open/close the door, and wait for 30 seconds, this will force the vehicle into sleep mode. After the vehicle enters sleep mode, turn the ignition "ON" and wait 30 seconds .
- PCM - Reprogram using IDS 116.00 or higher.
  - If the PCM is not reprogrammed before the APIM, the latest software level will not be shown as an option in PTS.
- APIM - Follow the "SYNC Module (APIM) Custom Programming" procedure to reprogram the APIM to the latest software level. For additional information, refer to WSM Section 415-00.
NOTE: Calibration files may also be obtained at www.motorcraft.com.

NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedures.

NOTE: When prompted to manually select vehicle applications, select only the applications that are applicable to the vehicle. See Figure 2.

NOTE: Touchscreen calibration is required after reprogramming the APIM. After the reprogram procedure completes, a "Tick" button will appear on the bottom left of the IDS screen (this may require scrolling to the bottom of the page to view).

Vehicles Equipped With Navigation

NOTE: If an SD Card fault appears on the screen after the reprogramming procedure completes, the vehicle may contain an early level Navigation Map SD Card. Replacement of the SD Card requires prior approval from the Special Service Support Center (SSSC) via a SSSC web contact.

All Vehicles
Notify the customer that they may need to re-establish their MyFord® mobile account.

Recovering a PCM when programming has resulted in a blank module: NEVER DELETE THE ORIGINAL SESSION!

Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI).
Disconnect the VCM from the data link connector (DLC) and the IDS.
Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
Locate the ORIGINAL vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the "Recycle Bin" icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.
Once the session is loaded, the failed process should resume automatically.
If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.
Follow all on-screen prompts/instructions.
Near the end of programming, the IDS prompts you to select certain parameters. It is important to make a selection for ALL parameters listed. If the correct selection is already highlighted, you must still choose that selection before clicking the "Tick" mark to complete the configuration.
The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.

ATTACHMENT VI

CLASS ACTION SETTLEMENT PROGRAM 19K03

CERTAIN 2013 MODEL YEAR FUSION HYBRID, C-MAX HYBRID, AND C-MAX ENERGI VEHICLES - REPROGRAMMING USING PTS AND IDS SCAN TOOL

SERVICE PROCEDURE

If directed by the Flow Chart in Attachment III, dealers are to perform the following in the order listed below, using IDS 116.00 or higher:

NOTE: The Powertrain Control Module (PCM) must be reprogrammed before reprogramming the SYNC Module (APIM).

PCM - Reprogram using IDS 116.00 or higher.
APIM - Reprogram using PTS and IDS 116.00 or higher.

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

Make sure the 12v battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
A hardwired internet connection is strongly recommended.
Turn off all unnecessary accessories (radio, heated/cooled seats, head lamps, interior lamps, HVAC system, etc.) and close doors.
Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
Follow all scan tool on-screen instructions carefully.
Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

Module Reprogramming

NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all Diagnostic Trouble Codes (DTCs) after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.

Connect battery charger to the 12v battery. For additional information, refer to Workshop Manual (WSM) Section 414-01.
Reprogram the following modules to the latest software level in the order instructed below, using IDS 116.00 or higher:
- PCM - Reprogram using IDS 116.00 or higher.
  - If the PCM is not reprogrammed before the APIM, the latest software level will not be shown as an option in PTS.
- APIM - Follow the "SYNC Module (APIM) Custom Programming" procedure to reprogram the APIM to the latest software level. For additional information, refer to WSM Section 415-00.
NOTE: Calibration files may also be obtained at www.motorcraft.com.

NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.

NOTE: When prompted to manually select vehicle applications, select only the applications that are applicable to the vehicle. See Figure 1.

NOTE: Touchscreen calibration is required after reprogramming the APIM. After the reprogram procedure completes, a "Tick" button will appear on the bottom left of the IDS screen (this may require scrolling to the bottom of the page to view).

Vehicles Equipped With Navigation

NOTE: If an SD Card fault appears on the screen after the reprogramming procedure completes, the vehicle may contain an early level Navigation Map SD Card. Replacement of the SD Card requires prior approval from the Special Service Support Center (SSSC) via a SSSC web contact.

All Vehicles
Notify the customer that they may need to re-establish their MyFord® mobile account.

Recovering a PCM when programming has resulted in a blank module: NEVER DELETE THE ORIGINAL SESSION!

Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI).
Disconnect the VCM from the data link connector (DLC) and the IDS.
Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
Locate the ORIGINAL vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the "Recycle Bin" icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.
Once the session is loaded, the failed process should resume automatically.
If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.
Follow all on-screen prompts/instructions.
Near the end of programming, the IDS prompts you to select certain parameters. It is important to make a selection for ALL parameters listed. If the correct selection is already highlighted, you must still choose that selection before clicking the "Tick" mark to complete the configuration.
The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.

CERTIFICATE FOR THE FREE INSTALLATION OF MFT SOFTWARE VERSION 3.10

Pursuant to the terms of the class action settlement reached in In re MyFord Touch Consumer Litig. , No. 3:13-cv-03072-EMC (N.D. Cal.), this certificate confirms that, under Class Action Settlement Program 19K03, the vehicle bearing the VIN XXXXXXXXXXXXXXXXX is eligible to receive from an Authorized Ford or Lincoln Dealer, a free update of software version 3.10 until July 17, 2020.

Ford has also agreed that for one year after installation of the MFT software update, an Authorized Ford or Lincoln dealer will address, at no cost to Settlement Class Members, any software problems that they may experience with the version 3.10 software update that may occur within one year after installation by confirming that the most current compatible update of the MFT software (version 3.10 or later) is correctly installed and working properly.

https://ocf-mft-uat.azurewebsites.net/en/softwareupdate