MYFORD Touch - Various Functionality Concerns (14-0231)

MYFORD TOUCH - VARIOUS FUNCTIONALITY CONCERNS

TECHNICAL SERVICE BULLETIN

ISSUE

Some 2011-2014 Explorer vehicles located in Russia and equipped with MyFord Touch® may exhibit concerns with navigation, voice recognition, call sound quality, phone pairing, clock, media, WiFi pass code entry, rear view camera guidelines, no Russian language package and/or poor system performance.

ACTION

Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

Run OASIS using the vehicle identification number (VIN) and verify there are no open Service Actions. All Service Actions must be completed before attempting to perform this procedure.

1. Determine the vehicle's current accessory protocol interface module (APIM) software level (CCPU S/W).
   1. On the front display interface module (FDIM), select:
      1. Menu
      2. Help
      3. System Information
   2. Note the last five numeric digits (e.g. 4.30.14073.PRODUCT) of the CCPU S/W version displayed.
2. Are the last five numeric digits of the CCPU S/W 14073 or higher?
   1. Yes - this article does not apply. Refer to Workshop Manual (WSM), Section 415-00 for normal diagnosis.
   2. No - proceed to SYNC® module APIM standard programming procedure. Refer to WSM, Section 415-00.

WARRANTY INFORMATION

OPERATION	DESCRIPTION	TIME
140231A	2011-2014 Explorer: Perform The SYNC APIM Standard Programming (Do Not Use With Any Other Labor Operations)	1.1 Hrs.

WARRANTY STATUS: 

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage.

Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

BASIC PART NO.	CONDITION CODE
14D212	04