Sync - Various Functionality Concerns (14-0033)

Publication date: 2014-02-20
Reference number: 14-0033

SYNC - VARIOUS FUNCTIONALITY CONCERNS

TECHNICAL SERVICE BULLETIN

Reference Number(s): 14-0033, Date of Issue: February 20, 2014

FORD:	2011 Focus, Fusion; 2011-2012 Taurus; 2011 E-Series, Expedition, F-150, F-Super Duty; 2011-2012 Escape, Flex
LINCOLN:	2011 MKZ; 2011-2012 MKS; 2011 Navigator; 2011-2012 MKT
MERCURY:	2011 Milan

ISSUE

Various 2011-2012 vehicles equipped with SYNC® may exhibit concerns related to SYNC® features. Refer the Service Procedure Section for a complete list of symptoms.

ACTION

Follow the Service Procedure steps to improve the condition.

SERVICE PROCEDURE

This procedure excludes vehicles equipped with MyFord Touch® or MyLincoln Touch®. Symptoms addressed by this procedure include the following:

All SYNC® features inoperative: lack of or slow response to Aux, Phone, and Voice button operation.
U3000:04 in the Accessory Protocol Interface Module (APIM).
Intermittent phone connection issues.
When multiple phones are paired to SYNC®, SYNC® intermittently does not connect to the device that is set as the Primary phone.
Incorrect caller ID displayed for text messages.
Voice recognition system responds with Calling Dot at Work.
Dials the first phone book entry in phone book to all Call commands.
Apple device connected via USB intermittently does not reconnect and resume playback after ignition cycle, system goes to Line In instead.
USB over time responds Indexing, Speech control not available with this device, Index Full, or fails to connect to a USB device previously connected without concerns.

Verify if a SYNC® update is available. Go to the Professional Technician Society (PTS) website and from the OASIS tab select the SYNC® button. Scroll to the bottom of the page, under software update actions click on the View Latest Software hyper link located next to the standard selection. A software update is identified when there is no check box next to the Customer Interface Processor (CIP).
Are software updates available?
1. No - this article does not apply. Refer to Workshop Manual (WSM), Section 415-00 for normal diagnosis.
2. Yes - make sure the Integrated Diagnostic Software (IDS) release is at 89.01 or higher, then close the IDS software and proceed to Step 3.
Reprogram the APIM. To perform the reprogram it will be necessary to follow the online version of the WSM, Section 418-01, for APIM - Standard programming.

WARRANTY INFORMATION

OPERATION	DESCRIPTION	TIME
140033A	Reprogram The APIM (Do Not Use With Any Other Labor Operations)	0.4 Hr.

WARRANTY STATUS:

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage.

Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

DEALER CODING

BASIC PART NO.	CONDITION CODE
14D212	04