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Inspection And Verification

IV1: VISUAL INSPECTION 

Verify the customer concern.

Visually inspect the EPAS  system for obvious signs of mechanical or electrical damage.

NOTE: When inspecting the bellows boots make sure to use a strong light source and an inspection mirror.
NOTE: The ignition must be off, and remain off, when disconnecting PSCM  electrical connectors. Failure to follow this direction may lead to DTCs being set in the PSCM  that cannot be cleared, and result in the need to install a new EPAS  steering gear.
VISUAL INSPECTION CHART

Mechanical Electrical
Binding or misaligned steering column. High-current BJB fuse 1 (80A) (located next to the vehicle battery)
Loose steering column shaft bolts. BJB fuse 26 (5A)
Steering column shaft couplings/U-joints Wiring, terminals or connectors.
Steering gear  
Steering gear bellows boots  
Inner tie rod ends  
Outer tie rod ends  
Tire pressure  
Tires  

Is an obvious cause for an observed or reported concern found? 

Yes No
Go to IV2. Go to KNOWN CONCERNS 

IV2: CONCERN ISOLATION 

Was a damaged steering gear bellows boot identified during the visual inspection? 

Yes No
Go to IV3. REPAIR the concern identified during the visual inspection.

IV3: ISOLATE THE DAMAGED BOOT(S) AS THE CONCERN 

Review the repair order and verify there are no customer concerns (such as a message on the message center or NVH steering system concern) in addition to the damaged boot(s).

Are any other customer concerns present? 

Yes No
Make note of the damaged boot(s). Go to KNOWN CONCERNS 
After diagnosis is complete, if a new EPAS  gear or bellows boot has not been installed, GO to PINPOINT TEST K .
GO to PINPOINT TEST K .