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Inspection and Verification

  1. 1.

    Verify the customer concern.

  1. 2.

    Visually inspect for obvious signs of mechanical or electrical damage.

  1. 3.

    If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.

  1. 4.

    If the cause is not visually evident, verify the symptom and refer to the Symptom Chart .
Mechanical  Electrical 
Transmission selector lever cable BCM
Manual control lever Brake Shift Interlock Actuator (BSIA)
Selector lever or selector lever knob Damaged paddle shift switch
Selector lever slider bunching or binding Damaged wiring harness
-- Loose or damaged connections
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