Telematics Data Communication Module (DCM) Activation Procedure Supplement (L-SB-0006-19)

Publication date: 2019-02-15
Reference number: L-SB-0006-19

TELEMATICS DATA COMMUNICATION MODULE (DCM) ACTIVATION PROCEDURE SUPPLEMENT

TECHNICAL SERVICE BULLETIN

Reference Number(s): L-SB-0006-19, Date of Issue: February 15, 2019

LEXUS:	2018-2019 ES300H, ES350, GS F, GS300, GS350, IS300, IS350, LC500, LC500H, LS500, LS500H, LX570, NX300, NX300H, RC F, RC300, RC350, RX350, RX450H; 2018 GS450H; 2019 GX460, UX200, UX250H
SERVICE CATEGORY:	Audio/Visual/Telematics
SECTION:	Cellular Communication
MARKET:	USA
COPYRIGHT:	© 2018 Lexus, a division of Toyota Motor Sales, USA License Agreement TMS1002

APPLICABILITY

YEAR(S)	MODEL(S)	ADDITIONAL INFORMATION
2018 - 2019	ES300H, ES350, GS F, GS300, GS350, IS300, IS350, LC500, LC500H, LS500, LS500H, LX570, NX300, NX300H, RC F, RC300, RC350, RX350, RX450H
2018	GS450H
2019	GX460, UX200, UX250H

INTRODUCTION

This bulletin details the supplemental procedure to confirm Telematics Data Communication Module (DCM) activation for applicable 2018 - 2019 model year Lexus vehicles after the process is initiated by Techstream. The steps outlined in this bulletin include:

Techstream Messages
DCM Activation Confirmation
Vehicle Confirmation

WARRANTY INFORMATION

OP CODE	DESCRIPTION	TIME	OFP	T1	T2
N/A	Not Applicable to Warranty	-	-	-	-

REQUIRED TOOLS & EQUIPMENT

REQUIRED EQUIPMENT

SUPPLIER

PART NUMBER

QTY

Techstream 2.0⁽¹⁾

ADE

TS2UNIT

Techstream Lite

TSLITEPDLR01

Techstream Lite (Green Cable)

TSLP2DLR01

⁽¹⁾	Essential SST.

NOTE:

Only ONE of the Techstream units listed above is required.
Software version 13.30.018 or later is required.
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at 1-800-368-6787.

SUPPLEMENTAL PROCEDURE

Techstream Messages

AFTER initiating the DCM service process as outlined in the Repair Manual, the following Techstream messages will display to provide activation status and the next steps.
1. Once the DCM service request is sent and an in-progress confirmation is received, the following Techstream screen will display.
  Press Next.
2. The following Techstream screen will provide the next steps for DCM activation. Press Exit.
  NOTE:
  - This process may take up to 24 hours.
  - Do NOT push the telematics emergency call (SOS) button until DCM activation is confirmed.
3. The Techstream process is complete. Turn OFF the vehicle and continue to DCM Activation Confirmation.

DCM Activation Confirmation

The DCM activation status will display in the DCM Replacement Log section in the following two locations:
- Technical Information System (TIS - Vehicle Inquiry - Telematics)
- Service Lane (Service Lane - Vehicle One-View - Telematics)
The status options include:
- Pending - Activation in progress; continue to monitor the log.
- Activated - Activation successfully completed; go to VEHICLE CONFIRMATION
- Failed - Activation NOT completed; refer to the Response column for specific details
- Timed Out - Activation has been pending for more than 24 hours; retry the DCM activation process.
NOTE: The browser MUST be refreshed to update the status column.

For failed and repeated timed out activations, complete the forms listed below and contact the Lexus Guest Experience Center via the TAS hotline for assistance.
- Customer Interview form, found at Service Lane - Knowledge Center - Customer Interview Form: Lexus; Enform Remote Services Guide
- Account Assistance Request form, found in Lexus; Enform Remote Services Guide

Vehicle Confirmation

Upon confirmation of successful DCM activation in TIS or Service Lane, perform the following vehicle check.
1. Start the vehicle (Engine ON/Ready ON).
2. Place the vehicle in an open environment to ensure cellular signal strength.
3. Let the vehicle run for 5 minutes while awaiting a voice prompt.
4. Voice prompts:
  - No prompt
    Action: Turn the vehicle OFF and let it sit for 5 minutes. Then, repeat substeps A - C.
    
    NOTE: If a voice prompt is NOT heard AFTER performing a total of five engine ON and OFF cycles, contact the Lexus Guest Experience Center via the TAS hotline for assistance.
  - "Communication Module Activation Complete"
    Action: Continue to substep E.
5. For vehicles capable of Service Connect and/or Remote Connect, press Yes when the following head unit message displays.
  NOTE: If the vehicle is NOT capable of Service Connect and Remote Connect, go to substep G.
  
  The following head unit message will display and show the activation progress.
  
  NOTE: Keep the vehicle running and in an open environment to ensure cellular signal strength.
6. Press Ok when the following head unit message displays.
7. Confirm the green LED on the SOS button is ON.
  NOTE: If the red LED on the SOS button is ON, or the if both LEDs on the SOS button are OFF, check the vehicle for Diagnostic Trouble Codes (DTCs) and troubleshoot using the applicable Repair Manual.
8. Push the SOS button to speak to an operator and confirm Safety Connect operation.
  1. When the virtual operator answers the call, respond to the following voice prompt.
    Voice prompt: "Please say operator or goodbye."
    
    Response: "Operator."
  2. When the operator answers the call, provide the following information:
    "This is a test call from <insert name> at <insert dealer name> to confirm system operation after DCM replacement."
  3. Confirm the following with the operator:
    - Account/subscription is active
    - Last six digits of the VIN
    - The vehicle location
  4. When the confirmation is complete, request to end the call.
9. When the operator ends the call, confirm the green LED on the SOS button is ON and NOT flashing.
  NOTE: If the green LED is flashing, the call has NOT ended. Push the SOS button to end the call and confirm the green LED is ON and NOT flashing.
10. For vehicles capable of Destination Assist, perform a Destination Assist call.
  NOTE: If the vehicle is NOT capable of Destination Assist, go to substep K.
  1. Press the menu button on the head unit.
  2. Select Destination.
  3. Select Dest Assist.
  4. When the operator answers the call, request a point of interest (POI), such as the nearest gas station.
  5. Confirm the POI downloads to the head unit BEFORE ending the call.
  6. AFTER the call ends, delete the POI destination and route guidance.
11. For vehicles capable of Remote Connect, perform remote door lock and unlock registration and remote engine start and stop registration.
  NOTE:
  - If the vehicle is NOT capable of Remote Connect, vehicle confirmation is complete.
  - Follow Repair Manual steps 11 and 12.
  Refer to TIS, applicable model and model year Repair Manual:
  - 2018 ES300h:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Smart Access System With Push-Button Start(for Start Function, HV Model): Registration"
  - 2018 ES350:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Smart Access System With Push-Button Start(for Start Function, Gasoline Model): Registration"
  - 2018 /2019 GS300:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry: Engine Immobiliser System: Registration"
  - 2018 /2019 GS350:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry: Engine Immobiliser System: Registration"
  - 2018 GS450h:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Engine Immobiliser System: Registration"
  - 2018 /2019 GS F:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Immobiliser System: Registration"
  - 2019 GX460:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Engine Immobiliser System: Registration"
  - 2018 /2019 IS 300:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry: Immobiliser System: Registration"
  - 2018 /2019 IS 350:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry: Immobiliser System: Registration"
  Refer to TIS, applicable model and model year Repair Manual (continued):
  
  NOTE: Follow Repair Manual steps 9 and 10.
  - 2019 ES300h:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Smart Access System With Push-Button Start(for Start Function, HV Model): Registration"
  - 2019 ES350:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Smart Access System With Push-Button Start(for Start Function, Gasoline Model): Registration"
  - 2018 /2019 LS500:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Smart Access System With Push-Button Start(for Start Function): Registration"
  - 2018 /2019 LS500h:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Smart Access System With Push-Button Start(for Start Function): Registration"
    
    NOTE: Follow Repair Manual steps 12 and 13.
  - 2018 /2019 LC500:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Smart Access System With Push-Button Start(for Start Function): Registration"
  - 2018 /2019 LC500h:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Smart Access System With Push-Button Start(for Start Function): Registration"
  - 2018 /2019 LX570:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Engine Immobiliser System: Registration"
  - 2018 /2019 NX300:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Immobiliser System: Registration"
  Refer to TIS, applicable model and model year Repair Manual (continued):
  
  NOTE: Follow Repair Manual steps 12 and 13.
  - 2018 /2019 NX300h:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Immobiliser System: Registration"
  - 2018 /2019 RC300:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Immobiliser System: Registration"
  - 2018 /2019 RC350:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Immobiliser System: Registration"
  - 2018 /2019 RC F:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Immobiliser System: Registration"
  - 2018 /2019 RX350:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Immobiliser System: Registration"
  - 2018 /2019 RX450h:
    Vehicle Interior - Theft Deterrent/Keyless Entry - "Theft Deterrent/Keyless Entry:
    
    Immobiliser System: Registration"
12. Confirm remote connect functionality using the Remote Connect app.
  NOTE: Confirmation of Remote Connect functionality using the Remote Connect app CANNOT be performed if the customer's login credentials are NOT available.
  1. Turn the vehicle OFF and let it sit for 3 minutes.
  2. Log into the Remote Connect app using the customer's login credentials (if available).
  3. Confirm remote door lock/unlock functionality.
  4. Confirm remote engine start functionality.