How To Proceed With Troubleshooting [09/2014 - 01/2023]: Procedure

Result

Result: 

NEXT 

See step  2

1. Interview the customer and confirm the problem.

   Refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2014 - 08/2016] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [08/2016 - 11/2017] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2017 - 03/2019] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2019 - 09/2020] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2020 - 01/2023]

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  3

Standard Voltage

11 to 14 V

If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.

HINT: 

A simple method to determine whether the battery is depleted is to operate the horn.

Result

Result: 

NEXT 

See step  4

1. Check for DTCs and make a note of any codes that are output.

   Refer to DTC CHECK / CLEAR [09/2014 - 01/2023] 

   Body Electrical > Smart Access > Trouble Codes 

   HINT: 

   When DTCs indicating CAN and/or LIN communication system malfunctions are output, repair the CAN and/or LIN communication systems before performing diagnosis.

   for CAN communication system: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2014 - 11/2017] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2017 - 03/2019] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2019 - 01/2023]

   for LIN communication system: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2014 - ]

   Result

   Result	Proceed to
   DTCs are not output. (Problem symptom cannot be confirmed or reproduced.)	A
   DTCs are not output. (Problem symptom can be confirmed or reproduced.)	B
   Steering lock system DTCs are output.	C

   HINT: 

   • When steering lock system DTCs are output, refer to Diagnostic Trouble Code Chart.

     Refer to DIAGNOSTIC TROUBLE CODE CHART [09/2014 - 01/2023] 

   • The steering lock system does not store history DTCs.

Result: 

B 

See step  6

Result: 

C 

See step  8

Result: 

A 

See step  5

1. Proceed to How to Proceed with Troubleshooting.

   Refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2014 - 08/2016] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [08/2016 - 11/2017] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2017 - 03/2019] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2019 - 09/2020] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2020 - 01/2023]

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  6

1. Proceed to Problem Symptoms Table.

   Refer to PROBLEM SYMPTOMS TABLE [09/2014 - 01/2023] 

   Result

   Result	Proceed to
   Fault is not listed in Problem Symptoms Table.	A
   Fault is listed in Problem Symptoms Table.	B

Result: 

B 

See step  8

Result: 

A 

See step  7

1. Proceed to Data List / Active Test.

   Refer to DATA LIST / ACTIVE TEST [09/2014 - 01/2023] 

2. Proceed to Terminals of ECU.

   Refer to TERMINALS OF ECU [09/2014 - 01/2023] 

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  9

Result

Result: 

NEXT 

See step  9

Result

Result: 

NEXT 

See step  10

1. Clear the DTCs.

   Refer to DTC CHECK / CLEAR [09/2014 - 01/2023] 

   Body Electrical > Smart Access > Clear DTCs 

2. Check for DTCs and make a note of any codes that are output.

   Refer to DTC CHECK / CLEAR [09/2014 - 01/2023] 

   Body Electrical > Smart Access > Trouble Codes 

   HINT: 

   Perform the DTC output confirmation operation.

   Result

   Result	Proceed to
   DTCs are not output.	A
   Steering lock system DTCs are output.	B

Result: 

A 

END 

Result: 

B 

GO TO DIAGNOSTIC TROUBLE CODE CHART. Refer to  DIAGNOSTIC TROUBLE CODE CHART [09/2014 - 01/2023]