How To Proceed With Troubleshooting [09/2023 - ]: Procedure

VEHICLE BROUGHT TO WORKSHOP
Result

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Result:

NEXT

See step 2

CUSTOMER PROBLEM ANALYSIS

HINT:

In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.

The following 5 items are important points for problem analysis:

What	Vehicle model, system name
When	Date, time, occurrence frequency
Where	Road conditions
Under what conditions?	Driving conditions, weather conditions
How did it happen?	Problem symptoms

Result

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Result:

See step 3

READ AND SAVE OPERATION HISTORY*

NOTE:

If the vehicle or vehicle controls are operated (for example, during initial inspection when the vehicle is brought in for repair) before operation history has been read out and saved, the operation history information could be lost.
The function "Read operation history" uses the current system time setting inside the GTS and the time counter inside the controlling ECU to calculate the timings shown in the operation history. For this reason, before reading out the operation history, first make sure that the GTS system clock is accurately set to the current time.

Read and save operation history using the GTS.

Body Electrical > Main Body > Utility

Tester Display
Vehicle Control History (RoB)

Result

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Result:

See step 4

PRE-CHECK

Measure the auxiliary battery voltage with the ignition switch off.
Standard Voltage

11 to 14 V

If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.
Check the fuses and relays.

Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.

Result

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Result:

See step 5

INSPECT COMMUNICATION FUNCTION OF CAN COMMUNICATION SYSTEM*

Using the GTS, check for CAN communication system DTCs.

for 1Motor-HEV Model: Refer to DIAGNOSIS SYSTEM [09/2023 - ]

for Gasoline Model: Refer to DIAGNOSIS SYSTEM [09/2023 - ]

Result

Result	Proceed to
CAN DTCs are not output	A
CAN DTCs are output	B

Result:

GO TO CAN COMMUNICATION SYSTEM

for 1Motor-HEV Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2023 - ]

for Gasoline Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2023 - ]

Result:

See step 6

INSPECT COMMUNICATION FUNCTION OF CXPI COMMUNICATION SYSTEM*

Using the GTS, check for CXPI communication system DTCs.

Result

Result	Proceed to
CXPI DTCs are not output	A
CXPI DTCs are output	B

Result:

GO TO CXPI COMMUNICATION SYSTEM. Refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2023 - 12/2023] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2023 - ]

Result:

See step 7

INSPECT COMMUNICATION FUNCTION OF LIN COMMUNICATION SYSTEM*

Using the GTS, check for LIN communication system DTCs.

Result

Result	Proceed to
LIN DTCs are not output	A
LIN DTCs are output	B

Result:

GO TO LIN COMMUNICATION SYSTEM. Refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2023 - 12/2023] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2023 - ]

Result:

See step 8

CHECK FOR DTC*

Clear the DTCs.
Body Electrical > Main Body > Clear DTCs

Recheck for DTCs.

Body Electrical > Main Body > Trouble Codes

Result

Result	Proceed to
DTCs are not output	A
DTCs are output	B

Result:

GO TO DIAGNOSTIC TROUBLE CODE CHART. Refer To DIAGNOSTIC TROUBLE CODE CHART [09/2023 - ]

Result:

See step 9

PROBLEM SYMPTOMS TABLE

Refer to Problem Symptoms Table.

Refer to PROBLEM SYMPTOMS TABLE [09/2023 - ]

Result

Result	Proceed to
Fault is not listed in problem symptoms table	A
Fault is listed in problem symptoms table	B

Result:

See step 11

Result:

See step 10

OVERALL ANALYSIS AND TROUBLESHOOTING*

Operation Check
Refer to OPERATION CHECK [09/2023 - ]
Terminals of ECU
Refer to TERMINALS OF ECU [09/2023 - ]
Data List / Active Test
Refer to DATA LIST / ACTIVE TEST [09/2023 - ]

Inspection

Result

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Result:

See step 11

ADJUST, REPAIR OR REPLACE

Check if any of the door window regulator sub-assemblies, power window regulator motor assemblies, door glass or door glass runs have been removed and reinstalled.

Result

Result	Proceed to
Any of the door window regulator sub-assemblies, power window regulator motor assemblies, door glass or door glass runs have been removed and reinstalled.	A
The door window regulator sub-assemblies, power window regulator motor assemblies, door glass and door glass runs have not been removed and reinstalled.	B

Result:

See step 13

Result:

See step 12

INITIALIZE POWER WINDOW CONTROL SYSTEM

If any of the door window regulator sub-assemblies, power window regulator motor assemblies, door glass or door glass runs have been removed and reinstalled, initialize the power window control system.

Refer to REGISTRATION [09/2023 - ]

Result

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Result:

See step 13

CONFIRMATION TEST
Result

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Result:

NEXT

END