Detailed Flow
- GET INFORMATION FOR SYMPTOM
Get the detailed information from the customer about the symptom (the condition and the environment when the incident/malfunction occurred) using the "Diagnostic Work Sheet". (Refer to DIAGNOSTIC WORK SHEET .)
GO TO STEP 2 .
- CHECK DTC IN ECM
- Check DTC in ECM.
- If a DTC is detected, perform the following steps, and after this, erase DTC.
- Print (or write down) the detected DTC and freeze frame data.
- Check DTC logic.
- Study the relationship between the cause detected by DTC and the symptom described by the customer.
- Check related Service Bulletins.
Are any symptoms described and any DTCs detected?
Symptom is described, DTC is detected
GO TO STEP 3 .
Symptom is described, DTC is not detected
GO TO STEP 4 .
Symptom is not described, DTC is detected
GO TO STEP 5 .
- CONFIRM THE SYMPTOM
Try to confirm the symptom described by the customer.
Also study the normal operation and fail-safe related to the symptom. Refer to SYMPTOM TABLE and FAIL-SAFE .
Diagnosis Work Sheet is useful to verify the incident.
Verify relation between the symptom and the condition when the symptom is detected.
GO TO STEP 5 .
- CONFIRM THE SYMPTOM
Try to confirm the symptom described by the customer.
Verify relation between the symptom and the condition when the symptom is detected.
GO TO STEP 6 .
- PERFORM DTC CONFIRMATION PROCEDURE
Perform DTC CONFIRMATION PROCEDURE for the displayed DTC, and then check that DTC is detected again.
If two or more DTCs are detected, refer to DTC INSPECTION PRIORITY CHART and determine trouble diagnosis order.
NOTE:- Freeze frame data is useful if the DTC is not detected.
- Perform Component Function Check if DTC CONFIRMATION PROCEDURE is not included on Service Information. This simplified check procedure is an effective alternative though DTC cannot be detected during this check.
If the result of Component Function Check is NG, it is the same as the detection of DTC by DTC CONFIRMATION PROCEDURE.
Is DTC detected?
YES
GO TO STEP 7 .
NO
Check ECO mode system. Refer to COMPONENT FUNCTION CHECK .
- DETECT MALFUNCTIONING PART BY SYMPTOM DIAGNOSIS
Detect malfunctioning system according to Symptom Diagnosis based on the confirmed symptom in step 4, and determine the trouble diagnosis order based on possible causes and symptoms.
Is the symptom described?
YES
GO TO STEP 7 .
NO
Monitor input data from related sensors or check voltage of related ECM terminals using CONSULT. Refer to REFERENCE VALUE .
- DETECT MALFUNCTIONING PART BY DIAGNOSIS PROCEDURE
Inspect according to Diagnosis Procedure of the system.
Is a malfunctioning part detected?
YES
GO TO STEP 8 .
NO
Check intermittent incident. Refer to INTERMITTENT INCIDENT .
- REPAIR OR REPLACE THE MALFUNCTIONING PART
- Repair or replace the malfunctioning part.
- Reconnect parts or connectors disconnected during Diagnosis Procedure again after repair and replacement.
- Check DTC. If DTC is displayed, erase it.
GO TO STEP 9 .
- FINAL CHECK
When DTC was detected in step 3, perform DTC CONFIRMATION PROCEDURE or Component Function Check again, and then check that the malfunction have been completely repaired.
When symptom was described from the customer, refer to confirmed symptom in step 4 or 5, and check that the symptom is not detected.
Is DTC detected and does symptom remain?
YES-1
DTC is detected: GO TO STEP 7 .
YES-2
Symptom remains: GO TO STEP 4 .
NO
Before returning the vehicle to the customer, always erase DTC.