New HDS Software 3.009.003 Changes HDS Lockout Feature (B13020B)

NEW HDS SOFTWARE 3.009.003 CHANGES HDS LOCKOUT FEATURE

TECHNICAL SERVICE BULLETIN

SERVICE INFORMATION

EDITOR'S NOTE:  This article replaces "The HDS Lockout Feature Explained," issued in March 2010  .

To get automatic overnight updates, we've asked you to leave your HDS PC turned on and connected to the network/Internet. If it stays disconnected for 7 straight days  , it locks up and you get this message:

Once that happens, you're locked out and the HDS can't connect to the vehicle.

Up to now, to unlock the HDS you had to run and pass the Honda Network Tester (HNT) from the HNT  desktop icon. But with HDS software version 3.009.003  or later, that's all changed.

We've updated the software to improve network connectivity and gotten rid of the HNT function and icon. The HDS now checks for updates and transfers files anytime  the PC is connected to the Internet. And anytime you log into the iN from the HDS, the lockout counter resets to a full 7 days  !

You also get this reminder message if the counter drops to 3 days  , which tells you it's time to connect to the Internet and log into the iN at the Vehicle Details  screen.

If 7 days pass, and you still haven't logged into the iN, the HDS locks up and you get this message:

If that happens, and you've got a good Internet connection, just go to the Vehicle Details  screen, make sure the date and time settings are right, and log into the iN.

That should unlock the HDS, but if it doesn't because there's a network problem, then call the Special Tools Hotline at 800-346-6327  . They can bypass the lockout for 7 days (1 day  for Service Express subscribers), which should be enough time for your IT administrator to fix the problem.

So, to keep the HDS from getting locked out, always  leave your PC turned and on connected to the Internet at the end of the day. But if that's not practical, just make sure you log into the iN from the HDS at least once every 5 days  .

And just so you know, we've covered this info in the Tech2Tech segment "HDS Software 3.009.003: HDS Lockout Changes." So be sure to check it out.