Symptom Troubleshooting Index
SYMPTOM TROUBLESHOOTING CHART
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Navigation system stays on the GPS initialization screen | System Initialization (see SYSTEM INITIALIZATION ) |
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| Address cannot be found or system gives poor routing | Verify proper operation using the owner's manual | |
| Some set-up and information functions of the navigation system do not work | Customer did not select "OK" from Disclaimer screen. Refer to the System Function Diagram (see SYSTEM FUNCTION DIAGRAM ) | |
| Previous Destinations button is dim and not selectable in the Enter destination by screen | The vehicle may be new, or the customer deleted them. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable | |
| Today's Destinations button is dim and not selectable in the Enter destination by screen | The customer has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the customer is using this function | |
| Vehicle position icon constantly leaves road, moves erratically, is very far from actual position, or spins when parked on land | Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, IS VERY FAR FROM ACTUAL POSITION, OR SPINS WHEN PARKED ON LAND ) |
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| No picture is displayed | Troubleshooting (see NO PICTURE IS DISPLAYED ) |
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| Picture is missing a color or tone | Troubleshooting (see PICTURE IS MISSING A COLOR OR TONE ) |
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| Picture has lines/rolls/other issues or is an odd color | Troubleshooting (see PICTURE HAS LINES/ROLLS/OTHER ISSUES OR IS AN ODD COLOR ) |
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| Display panel control unit buttons or touch screen buttons do not work or respond properly | Troubleshooting (see DISPLAY PANEL CONTROL UNIT BUTTONS OR TOUCH SCREEN BUTTONS DO NOT WORK OR RESPOND PROPERLY ) |
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| GPS icon is white or not shown | Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Voice guidance cannot be heard | Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Voice control does not work/respond | Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
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| DVD screen error messages | Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, IS VERY FAR FROM ACTUAL POSITION, OR SPINS WHEN PARKED ON LAND ) |
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| Navigation cannot control A/C by voice | Troubleshooting (see NAVIGATION CANNOT CONTROL A/C BY VICE ) |
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| Display day/night mode does not work | Troubleshooting (see NAVIGATION CANNOT CONTROL A/C BY VICE ) |
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| System locks up constantly | Troubleshooting (see SYSTEM LOCKS UP CONSTANTLY ) |
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| Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | Troubleshooting (see SYSTEM LOCKS UP CONSTANTLY ) |
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| Navigation drives by itself when parked | Troubleshooting (see NAVIGATION DRIVES BY ITSELF WHEN PARKED ) | |
| Navigation stays on with ignition switch off | Troubleshooting (see NAVIGATION DRIVES BY ITSELF WHEN PARKED ) | |
| Navigation cannot control audio/disc | Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO/DISC ) | |
| Audio-HVAC subdisplay unit does not work properly | Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO/DISC ) |
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| Audio-HVAC subdisplay does not match time in set-up | Make sure HU time send is ON (see TIRE CALIBRATE ) | |
| Time is not correct | Reset Time Adjustment in set-up | |
| Navigation does not call using the HFL | Troubleshooting (see NAVIGATION DOES NOT CALL USING THE HFL ) | |
| Navigation cannot control XM radio | Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) | |
| Navigation frequently asks for code and needs GPS initialization | Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) |
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