Symptom Troubleshooting Index
WARNING: This page is about a different car, the 2008 Acura TL and 2007 Acura TL. However, it is still accessible from the selected car via links, so may be relevant.
SYMPTOM TROUBLESHOOTING CHART
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| No picture is displayed | Symptom troubleshooting (see NO PICTURE IS DISPLAYED ) |
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| Picture has lines/rolls/other issues or is an odd color | Symptom troubleshooting (see PICTURE HAS LINES/ROLLS/OTHER ISSUES OR IS AN ODD COLOR ) |
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| Display panel control unit buttons or touch screen buttons do not work or respond properly | Symptom troubleshooting (see DISPLAY PANEL CONTROL UNIT BUTTONS OR TOUCH SCREEN BUTTONS DO NOT WORK OR RESPOND PROPERLY ) |
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| GPS icon is white or not shown | Symptom troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Voice guidance cannot be heard, is broken up, or there is static | Symptom troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC ) |
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| Voice control does not work/respond | Symptom troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
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| Vehicle position icon constantly leaves road, moves erratically, or is very far from actual position | Symptom troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, IS VERY FAR FROM ACTUAL POSITION ) |
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| Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | See vehicle position icon constantly leaves road, moves erratically, is very for from actual position troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, IS VERY FAR FROM ACTUAL POSITION ) |
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| DVD screen error messages | Symptom troubleshooting (see DVD SCREEN ERROR MESSAGES ) |
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| Navigation cannot control HVAC by voice command | Symptom troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND ) |
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| Display day/night mode does not work | Symptom troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK ) |
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| System locks up or freezes constantly | Symptom troubleshooting (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY ) |
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| Vehicle icon moves by itself or spins when parked | Symptom troubleshooting (see VEHICLE ICON MOVES BY ITSELF OR SPINS WHEN PARKED ) | |
| Navigation display stays on with ignition switch OFF | Symptom troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH OFF ) | |
| Navigation cannot control audio system | Symptom troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO SYSTEM ) | The wrong colored DVD or version is installed |
| Audio-HVAC subdisplay unit does not work properly | Symptom troubleshooting (see AUDIO-HVAC SUBDISPLAY UNIT DOES NOT WORK PROPERLY ) |
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| The Honda Globe Screen appears every time the vehicle is started | Symptom troubleshooting (see THE HONDA GLOBE SCREEN APPEARS EVERY TIME THE VEHICLE IS STARTED ) | Also see the symptom The wrong DVD was installed and now the system does not function properly |
| Navigation does not call using the HFL | Symptom troubleshooting (see NAVIGATION DOES NOT CALL USING THE HFL ) | The wrong colored DVD or version is installed |
| Navigation cannot control XM radio | Symptom troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) | The wrong colored DVD or version is installed |
| Navigation frequently asks for anti-theft code and needs GPS initialization | Symptom troubleshooting (see NAVIGATION FREQUENTLY ASKS FOR ANTI-THEFT CODE AND NEEDS GPS INITIALIZATION ) |
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| Navigation system will not accept security code | Symptom troubleshooting (see NAVIGATION SYSTEM WILL NOT ACCEPT SECURITY CODE ) | |
| Rearview camera image does not come on or work properly | Symptom troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY ) | The wrong colored DVD or version is installed |
| Navigation unit will not eject or accept the navigation DVD | Symptom troubleshooting (see NAVIGATION UNIT WILL NOT EJECT OR ACCEPT THE NAVIGATION DVD ) | |
| Traffic information is not being shown on map screen | Symptom troubleshooting (see TRAFFIC INFORMATION IS NOT BEING SHOWN ON MAP SCREEN ) | Check any official Honda service web site for more service information about traffic information. |
| System always comes up in in-line diagnostic mode | See factory Diagnostic screen "In-Line Diag" (see FACTORY DIAGNOSTIC SCREEN "IN LINE DIAG" ) |
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| The map will not display the Southern portion of the U.S. or the Northern parts of Canada | North American coverage is different for U.S./Canada markets. See the version diagnostic screen (see VERSION ) for details on coverage differences | The wrong colored DVD or version is installed |
| Navigation system stays on the GPS initialization screen | System Initialization (see SYSTEM INITIALIZATION ) GPS initialization (see GPS INITIALIZATION ) |
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| The DVD is scratched or dirty | See "DVD Handling and Cleaning" (see DVD HANDING AND CLEANING ) | Navigation unit |
| The wrong DVD was installed and now the system does not function properly | See "Precaution client Sneak Previews" (see PRECAUTION ON CLIENT "SNEAK PREVIEWS" ) |
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| A POI cannot be found | See "How to answer client questions about navigation coverage" (see HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE ) | The DVD is scratched or dirty |
| A specific city cannot be found | See "How-to answer client questions about navigation coverage" (see HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE ) | The DVD is scratched or dirty |
| Time is not correct | Reset Time Adjustment in set-up | The wrong colored DVD or version is installed |
| Address cannot be found or system gives poor routing |
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| Some set-up and information functions of the navigation system are grayed-out and do not work | Client did not select "OK" from Disclaimer screen | |
| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the client deleted them. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable | See Owner's Manual for more details |
| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The client has not entered a group of locations for Today's Destinations, this is normal. The button is only selectable if the, client is using this function |