Symptom Troubleshooting Index

WARNING: This page is about a different car, the 2008 Acura TSX, 2007 Acura TSX, and 2006 Acura TSX. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM TROUBLESHOOTING CHART

Symptom	Diagnostic procedure	Also check for
Navigation system stays on the GPS initialization screen	System Initialization (see SYSTEM INITIALIZATION ) GPS initialization (see GPS INITIALIZATION )	Navigation unit Wrong colored disc installed GPS antenna/cable is disconnected or damaged Harness/fuses/switches
No picture is displayed	Symptom Troubleshooting (see NO PICTURE IS DISPLAYED )	Navigation unit Aftermarket accessories connected to the system Display unit Harness/fuses/switches
Address cannot be found or system gives poor routing	Verify proper operation and system limitations using the owner's manual	Wrong colored disc installed Database limitation (address not in database)
Vehicle position icon constantly leaves road, moves erratically, or is very far from actual position	Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS VERY FAR FROM ACTUAL POSITION )	Navigation unit GPS antenna/cable PCM (speed pulse missing) Harness/fuses/switches
Picture has lines/rolls/other issues or is an odd color	Symptom Troubleshooting (see PICTURE HAS LINES/ROLLS/OTHER ISSUES OR IS AN ODD COLOR )	Navigation unit Aftermarket accessories Display unit Harness/fuses/switches
Display unit buttons or touch screen buttons do not work or respond properly	Symptom Troubleshooting (see DISPLAY UNIT BUTTONS OR TOUCH SCREEN BUTTONS DO NOT WORK OR RESPOND PROPERLY )	Display unit Wrong colored disc installed Harness/fuses/switches
GPS icon is white or not shown	Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN )	Navigation unit Aftermarket accessories connected to the system GPS antenna/cable Harness/fuses/switches
Voice guidance cannot be heard, is broken up, or there is static	Symptom Troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC )	Navigation unit Audio unit/amplifier Volume or Voice feedback settings (see Owner's manual for details) Harness/fuses/switches
Voice control does not work/respond	Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND )	Navigation unit Volume or Voice feedback settings (see Owner's manual for details) Microphone/steering buttons Harness/fuses/switches
DVD screen error messages	Symptom Troubleshooting (see DVD SCREEN ERROR MESSAGES )	Navigation unit Wrong colored disc installed Display unit Damaged DVD
Navigation cannot control HVAC by voice command	Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND )	Display unit Wrong colored disc installed Wrong unit (model code) Harness/fuses/switches
Display day/night mode does not work	Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK )	Display unit Display brightness set to "High" Gauge control module (CAN) Harness/fuses/switches
System always comes up in in-line diagnostic mode	Factory diagnostic screen "In Line Diag" (see FACTORY DIAGNOSTIC SCREEN "IN LINE DIAG" )	Software remedy, do not replace the hardware
System locks up or freezes constantly	Symptom Troubleshooting (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY )	Navigation unit Harness/fuses/switches Wrong colored disc installed Damaged DVD
Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins	Symptom Troubleshooting (see VEHICLE ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP OR VEHICLE ICON SPINS )	Navigation unit Wrong colored disc installed Damaged DVD
Vehicle icon moves by itself or spins when parked	Symptom Troubleshooting (see VEHICLE ICON MOVES BY ITSELF OR SPINS WHEN PARKED )
Navigation display stays on with ignition switch OFF	Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH OFF )	Harness/fuses/switches Aftermarket accessories connected to the system
Navigation cannot control audio system	Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO SYSTEM )	Display unit Wrong colored disc installed Audio unit/amplifier
Navigation cannot control XM radio	Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO )	Display unit Wrong colored disc installed Harness
Audio-HVAC subdisplay unit does not work properly	Symptom Troubleshooting (see AUDIO-HVAC SUBDISPLAY UNIT DOES NOT WORK PROPERLY )	Navigation unit Subdisplay unit Harness/fuses/switches
Time is not correct	Reset Time Adjustment in set-up
Navigation does not call using the HFL	Symptom Troubleshooting (see NAVIGATION DOES NOT CALL USING THE HFL )	Navigation unit Subdisplay unit Harness/fuses/switches
Navigation frequently asks for anti-theft code and needs GPS initialization	Symptom Troubleshooting (see NAVIGATION FREQUENTLY ASKS FOR ANTI-THEFT CODE AND NEEDS GPS INITIALIZATION )	Navigation unit Low battery Harness/fuses/switches
Some set-up and information functions of the navigation system are grayed-out and do not work	Client did not select "OK" from Disclaimer screen.	Navigation unit Low battery Harness/fuses/switches
Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out)	The vehicle may be new, or the client deleted the destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable.	See owner's manual for details
Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out)	The client has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the client is using this function.	See owner's manual for details
Navigation system will not Map Match	Refer to VEHICLE ICON MOVES BY ITSELF OR SPINS WHEN PARKED troubleshooting for Vehicle icon wanders across the map when driving.	GPS antenna/cable is disconnected or damaged
The navigation anti-theft code card is lost or missing	Anti-theft feature (see ANTI-THEFT FEATURE )
The vehicle icon lags behind when the vehicle turns	See SELF-INERTIAL NAVIGATION LIMITATIONS .	Aftermarket accessories connected to the system GPS antenna/cable
Navigation screen is darker than normal or takes time to start up when it is cold	See LCD DISPLAY UNIT LIMITATIONS .
The navigation clock is off by 1 to 3 hours after replacing the navigation unit	See SERVICE PRECAUTIONS .	Do the map matching (see MAP MATCHING ) GPS antenna/cable Check and adjust the clock settings
OK cannot be selected at the disclaimer screen and the screen turns black	Refer to DISPLAY UNIT BUTTONS OR TOUCH SCREEN BUTTONS DO NOT WORK OR RESPOND PROPERLY .
A new navigation DVD is needed	See OBTAINING A NAVIGATION DVD .
The map will not display the Southern portion of the U.S. or the Northern parts of Canada	North American coverage is different for U.S./Canada markets. See VERSION . for details on coverage differences	The wrong colored DVD or version is installed
Navigation system will not accept security code	Symptom Troubleshooting (see NAVIGATION SYSTEM WILL NOT ACCEPT SECURITY CODE )
The DVD is scratched or dirty	See DVD HANDING AND CLEANING .	Navigation unit
The wrong DVD was installed and now the system does not function properly	See PRECAUTION ON CLIENT "SNEAK PREVIEWS" .	Install the correct version DVD Check on-line for service bulletins or other service information for the navigation system
A POI cannot be found	See HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE	The DVD is scratched or dirty
A specific city cannot be found	See HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE .	The DVD is scratched or dirty
The Honda Globe Screen appears every time the vehicle is started	Symptom Troubleshooting (see THE HONDA GLOBE SCREEN APPEARS EVERY TIME THE VEHICLE IS STARTED )	Also see the symptom "The wrong DVD was installed and now the system does not function properly"
Navigation unit will not eject or accept the navigation DVD	Symptom Troubleshooting (see NAVIGATION UNIT WILL NOT EJECT OR ACCEPT THE NAVIGATION DVD )