Symptom Troubleshooting Index

WARNING: This page is about a different car, the 2011 Acura TL, 2010 Acura TL, and 2009 Acura TL. However, it is still accessible from the selected car via links, so may be relevant.

With navigation

SYMPTOM TROUBLESHOOTING CHART

Symptom	Diagnostic procedure	Also check for
Poor AM or FM radio reception or interference	Symptom Troubleshooting (see SYMPTOM TROUBLESHOOTING )	Antenna lead short or open in the wire Aftermarket window tinting
Audio unit power switch will not turn on (No information display and no sound)	Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN ON (NO INFORMATION DISPLAY AND NO SOUND) (WITH NAVIGATION) )
Audio unit power switch will not turn off	Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN OFF (WITH NAVIGATION) )
No sound is heard from the speaker(s) (display is normal)	Symptom Troubleshooting (see NO SOUND IS HEARD FROM THE SPEAKER(S) (DISPLAY IS NORMAL) (WITH NAVIGATION) )
Audio system sound is weak or distorted (display is normal)	Symptom Troubleshooting (see AUDIO SYSTEM SOUND IS WEAK OR DISTORTED (DISPLAY IS NORMAL) (WITH NAVIGATION) )
Radio preset memory is lost	Symptom Troubleshooting (see RADIO PRESET MEMORY IS LOST (WITH NAVIGATION) )
Volume does not change	Symptom Troubleshooting (see VOLUME DOES NOT CHANGE (WITH NAVIGATION) )
Radio tuner does not change stations	Symptom Troubleshooting (see Radio tuner does not change stations (with navigation) )
Audio system information does not display on the audio-navigation switch panel display	Symptom Troubleshooting (see AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO-NAVIGATION SWITCH PANEL DISPLAY (WITH NAVIGATION) )
Audio-navigation switch panel button illumination does not work	Symptom Troubleshooting (see AUDIO-NAVIGATION SWITCH PANEL BUTTON ILLUMINATION DOES NOT WORK (WITH NAVIGATION) )
Audio remote switch does not work properly	Symptom Troubleshooting (see AUDIO REMOTE SWITCH DOES NOT WORK PROPERLY (WITH NAVIGATION) )
Audio disc does not load	Symptom Troubleshooting (see AUDIO DISC DOES NOT LOAD (WITH NAVIGATION) )	Damaged disc
Audio disc does not eject	Symptom Troubleshooting (see AUDIO DISC DOES NOT EJECT (WITH NAVIGATION) )	Damaged disc Disc with a label
Audio disc does not play	Symptom Troubleshooting (see AUDIO DISC DOES NOT PLAY (WITH NAVIGATION) )	Foreign objects such coins or paper inserted into the CD changer/player
Audio disc skips	Symptom Troubleshooting (see AUDIO DISC SKIPS (WITH NAVIGATION) )	Tire pressure (over-inflated), disc smudged, or scratched
Audio unit button does not work	Symptom Troubleshooting (see AUDIO UNIT BUTTON DOES NOT WORK (WITH NAVIGATION) )
Audio unit disc indicator does not work	Symptom Troubleshooting (see AUDIO UNIT DISC INDICATOR DOES NOT WORK (WITH NAVIGATION) )
USB device does not function	Symptom Troubleshooting (see USB DEVICE DOES NOT FUNCTION (WITH NAVIGATION) )
USB input sound is low or cannot be heard	Symptom Troubleshooting (see USB INPUT SOUND IS LOW OR CANNOT BE HEARD (WITH NAVIGATION) )
Error code XM NO SIGNAL is displayed	Symptom Troubleshooting (see ERROR CODE: XM NO SIGNAL IS DISPLAYED (WITH NAVIGATION) )
Error code XM ANTENNA is displayed (with AcuraLink)	Symptom Troubleshooting (see ERROR CODE: XM ANTENNA IS DISPLAYED (WITH ACURALINK) )
XM radio display is blank and no station information is displayed (USA models)	Symptom Troubleshooting (see XM RADIO DISPLAY IS BLANK AND NO STATION INFORMATION IS DISPLAYED (USA MODELS WITH NAVIGATION) )	Also refer to Audio system information does not display on the audio-navigation switch panel display (see AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO-NAVIGATION SWITCH PANEL DISPLAY (WITH NAVIGATION) )
XM radio display is blank and no station information is displayed (Canada models)	Symptom Troubleshooting (see XM RADIO DISPLAY IS BLANK AND NO STATION INFORMATION IS DISPLAYED (CANADA MODELS WITH NAVIGATION) )	Also refer to Audio system information does not display on the audio-navigation switch panel display (see AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO-NAVIGATION SWITCH PANEL DISPLAY (WITH NAVIGATION) )
XM radio preset memory is lost (USA models)	Symptom Troubleshooting (see XM RADIO PRESET MEMORY IS LOST (USA MODELS WITH NAVIGATION) )
XM radio preset memory is lost (Canada models)	Symptom Troubleshooting (see XM RADIO PRESET MEMORY IS LOST (CANADA MODELS WITH NAVIGATION) )
Poor or no sound with XM radio (Audio unit does display XM channels)	Symptom Troubleshooting (see POOR OR NO SOUND WITH XM RADIO (AUDIO UNIT DOES DISPLAY XM CHANNELS) (WITH NAVIGATION) )
No sound when Bluetooth audio is used	HFL Symptom Troubleshooting (see NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITH NAVIGATION) )	Bluetooth phone GA-NET line open/short HandsFreeLink control unit Audio-navigation unit
Bluetooth audio does not work	HFL Symptom Troubleshooting (see BLUETOOTH AUDIO DOES NOT WORK (WITH NAVIGATION) )	Bluetooth phone GA-NET line open/short HandsFreeLink control unit
Bluetooth cell phone cannot be paired	HFL Symptom Troubleshooting (see BLUETOOTH CELL PHONE CANNOT BE PAIRED )	Bluetooth phone HandsFreeLink control unit Audio-navigation unit
The communication with cell phone is interrupted or changes	HFL Symptom Troubleshooting (see THE COMMUNICATION WITH CELL PHONE IS INTERRUPTED OR CHANGES (WITH NAVIGATION) )	Electric wave interference HandsFreeLink control unit Audio-navigation unit Bluetooth phone Harness/connector
Pairing instructions are not displayed on the screen	HFL Symptom Troubleshooting (see PAIRING INSTRUCTIONS ARE NOT DISPLAYED ON THE SCREEN )	Navigation display unit Bluetooth phone HandsFreeLink control unit The Bluetooth phone may not be compatible (Some Bluetooth phones do not support a part of the guide)
Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work	HFL Symptom Troubleshooting (see BLUETOOTH PHONE AUDIO FUNCTION SKIP AND PAUSE/RESUME DO NOT WORK (WITH NAVIGATION) )	Bluetooth phone (Some Bluetooth phones do not support the function) (For further information, please contact the phone company)

Without navigation

SYMPTOM TROUBLESHOOTING CHART

Symptom	Diagnostic procedure	Also check for
Poor AM or FM radio reception or interference	Symptom Troubleshooting (see POOR AM OR FM RADIO RECEPTION OR INTERFERENCE (WITHOUT NAVIGATION) )	Antenna lead short or open in the wire Aftermarket window tinting
Audio unit power switch will not turn on (No information display and no sound)	Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN ON (NO INFORMATION DISPLAY AND NO SOUND) (WITHOUT NAVIGATION) )
Audio unit power switch will not turn off	Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN OFF (WITHOUT NAVIGATION) )
No sound is heard from the speaker(s) (display is normal)	Symptom Troubleshooting (see NO SOUND IS HEARD FROM THE SPEAKER(S) (DISPLAY IS NORMAL) (WITHOUT NAVIGATION) )
Audio system sound is weak or distorted (display is normal)	Symptom Troubleshooting (see AUDIO SYSTEM SOUND IS WEAK OR DISTORTED (DISPLAY IS NORMAL) (WITH NAVIGATION) )
Radio preset memory is lost	Symptom Troubleshooting (see RADIO PRESET MEMORY IS LOST (WITH NAVIGATION) )
Volume does not change	Symptom Troubleshooting (see VOLUME DOES NOT CHANGE (WITHOUT NAVIGATION) )
Radio tuner does not change stations	Symptom Troubleshooting (see RADIO TUNER DOES NOT CHANGE STATIONS (WITHOUT NAVIGATION) )
Audio system information does not display on the audio-HVAC display unit	Symptom Troubleshooting (see AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO-HVAC DISPLAY UNIT (WITHOUT NAVIGATION) )
Audio switch panel button illumination does not work	Symptom Troubleshooting (see AUDIO SWITCH PANEL BUTTON ILLUMINATION DOES NOT WORK (WITHOUT NAVIGATION) )
Audio remote switch does not work properly	Symptom Troubleshooting (see AUDIO REMOTE SWITCH DOES NOT WORK PROPERLY (WITHOUT NAVIGATION) )
Audio disc does not load	Symptom Troubleshooting (see AUDIO DISC DOES NOT LOAD (WITH NAVIGATION) )	Damaged disc
Audio disc does not eject	Symptom Troubleshooting (see AUDIO DISC DOES NOT EJECT (WITH NAVIGATION) )	Damaged disc Disc with a label
Audio disc changer does not load all six discs	Symptom Troubleshooting (see AUDIO DISC CHANGER DOES NOT LOAD ALL SIX DISCS (WITHOUT NAVIGATION) )	Tire pressure (over-inflated), disc smudged, or scratched
Audio disc changer does not move between discs	Symptom Troubleshooting (see AUDIO DISC CHANGER DOES NOT LOAD ALL SIX DISCS (WITHOUT NAVIGATION) )
Audio disc does not play	Symptom Troubleshooting (see AUDIO DISC DOES NOT PLAY (WITH NAVIGATION) )	Foreign objects such coins or paper inserted into the CD changer/player
Audio disc skips	Symptom Troubleshooting (see AUDIO DISC SKIPS (WITHOUT NAVIGATION) )	Tire pressure (over-inflated), disc smudged, or scratched
Audio unit button does not work	Symptom Troubleshooting (see AUDIO UNIT BUTTON DOES NOT WORK (WITH NAVIGATION) )
Audio unit disc indicator does not work	Symptom Troubleshooting (see AUDIO UNIT DISC INDICATOR DOES NOT WORK (WITH NAVIGATION) )
USB device does not function	Symptom Troubleshooting (see USB DEVICE DOES NOT FUNCTION (WITHOUT NAVIGATION) )
USB input sound is low or cannot be heard	Symptom Troubleshooting (see USB INPUT SOUND IS LOW OR CANNOT BE HEARD (WITHOUT NAVIGATION) )
Error code XM NO SIGNAL is displayed	Symptom Troubleshooting (see ERROR CODE: XM NO SIGNAL IS DISPLAYED (WITHOUT NAVIGATION) )
Error code XM ANTENNA is displayed (without AcuraLink)	Symptom Troubleshooting (see ERROR CODE: XM ANTENNA IS DISPLAYED (WITHOUT ACURALINK) )
XM radio display is blank and no station information is displayed	Symptom Troubleshooting (see XM RADIO DISPLAY IS BLANK AND NO STATION INFORMATION IS DISPLAYED (WITHOUT NAVIGATION) )	Also refer to Audio system information does not display on the audio-HVAC display unit (see AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO-HVAC DISPLAY UNIT (WITHOUT NAVIGATION) )
XM radio preset memory is lost	Symptom Troubleshooting (see XM RADIO PRESET MEMORY IS LOST (WITHOUT NAVIGATION) )
Poor or no sound with XM radio (Audio unit does display XM channels)	Symptom Troubleshooting (see POOR OR NO SOUND WITH XM RADIO (AUDIO UNIT DOES DISPLAY XM CHANNELS) (WITHOUT NAVIGATION) )
No sound when Bluetooth audio is used	HFL Symptom Troubleshooting (see NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITHOUT NAVIGATION) )	Bluetooth phone GA-NET line open/short HandsFreeLink control unit Audio unit
Bluetooth audio does not work	HFL Symptom Troubleshooting (see BLUETOOTH AUDIO DOES NOT WORK (WITHOUT NAVIGATION) )	Bluetooth phone GA-NET line open/short HandsFreeLink control unit
Bluetooth cell phone cannot be paired	HFL Symptom Troubleshooting (see BLUETOOTH CELL PHONE CANNOT BE PAIRED )	Bluetooth phone HandsFreeLink control unit Audio unit
The communication with cell phone is interrupted or changes	HFL Symptom Troubleshooting (see THE COMMUNICATION WITH CELL PHONE IS INTERRUPTED OR CHANGES (WITHOUT NAVIGATION) )	Electric wave interference HandsFreeLink control unit Audio unit Bluetooth phone Harness/connector
Pairing instructions are not displayed on the screen	HFL Symptom Troubleshooting (see PAIRING INSTRUCTIONS ARE NOT DISPLAYED ON THE SCREEN )	Navigation display unit Bluetooth phone HandsFreeLink control unit The Bluetooth phone may not be compatible (Some Bluetooth phones do not support a part of the guide)
Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work	HFL Symptom Troubleshooting (see BLUETOOTH CELL PHONE AUDIO FUNCTION SKIP AND PAUSE/RESUME DO NOT WORK (WITHOUT NAVIGATION) )	Bluetooth phone (Some Bluetooth phones do not support the function) (For further information, please contact the phone company)