Symptom Troubleshooting Index

WARNING: This page is about a different car, the 2011 Acura TL, 2010 Acura TL, and 2009 Acura TL. However, it is still accessible from the selected car via links, so may be relevant.

NOTE: Most HFL problems with pairing and HFL function are usually caused by the cell phone and its configuration Call the HFL support desk at 888-528-7876 for help before replacing any HFL components

TROUBLESHOOTING CHART

Symptom	Diagnostic procedure	Also check for
HFL does not respond	Control Unit Input Test (see CONTROL UNIT INPUT TEST )	Check and repair all CAN related DTCs
The HFL digits do not go away from the audio-HVAC display after pressing the HFL BACK button	Symptom Troubleshooting (see DTC B1792: HANDSFREELINK CONTROL UNIT INTERNAL ERROR )	Check and repair all CAN related DTCs
The Bluetooth icon in the audio-HVAC display is not displayed	There is no HFL-compatible phone paired to the vehicle Pair an approved HFL-compatible phone to the vehicle	The phone must be on the list of Acura approved Bluetooth phones and configured correctly For a current list of approved phones, go to handsfreelink com, or call 888-528-7876 for further assistance Check the Diagnostic Menu and use the Navi System Link
The Acura approved Bluetooth phone is having problems pairing to the vehicle	HFL Self-diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING )	The phone must be on the list of Acura approved Bluetooth phones and configured correctly For a current list of approved phones, go to handsfreelink com, or call 888-528-7876 for further assistance
The Acura approved Bluetooth phone cannot use all its functions	HFL Self-diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING )	The phone must be on the list of Acura approved Bluetooth phones and configured correctly For a current list of approved phones, go to handsfreelink com, or call 888-528-7876 for further assistance
The Acura approved Bluetooth phone does not place or receive calls using the HFL system	HFL Self-diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING )	The phone must be on the list of Acura approved Bluetooth phones and configured correctly For a current list of approved phones, go to handsfreelink com, or call 888-528-7876 for further assistance
The client wants the HFL system reset (all phones and address information cleared from the HFL system)	Clearing the system (see CLEARING THE HFL SYSTEM )	See the for additional information
The HFL system is locked and the pass code has been lost or forgotten	Symptom Troubleshooting (see THE HFL SYSTEM DOES NOT RECOGNIZE ALL VOICE PROMPTS )
The HFL system does not recognize all voice prompts	Symptom Troubleshooting (see THE HFL SYSTEM DOES NOT RECOGNIZE ALL VOICE PROMPTS )	Also see Voice control tips (see VOICE CONTROL TIPS AND IMPROVING VOICE RECOGNITION )
The HFL system speaks in French or Spanish	See the HFL section in the owner's service information for Changing Language
The address book does not transfer from Honda approved Bluetooth phone to HFL system	There is no HFL compatible phone paired to the vehicle or the approved phone does not support the function Pair an approved HFL compatible phone to the vehicle	The phone must be on the list of approved Bluetooth phones and configured correctly For a list of approved phones, go to www.acura.com/handsfreelink, or call the HFL support desk at 888-528-7876
The HFL messages cannot be heard or are weak	Symptom Troubleshooting With navigation (see THE HFL MESSAGES CANNOT BE HEARD OR ARE WEAK (WITH NAVIGATION) ) Without navigation (see THE HFL MESSAGES CANNOT BE HEARD OR ARE WEAK (WITHOUT NAVIGATION) )
No sound when Bluetooth audio is used	Symptom Troubleshooting With navigation (see NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITH NAVIGATION) ) Without navigation (see NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITHOUT NAVIGATION) )	Bluetooth phone GA-NET line open/short HandsFreeLink control unit Audio unit
Bluetooth audio does not work	Symptom Troubleshooting With navigation (see BLUETOOTH AUDIO DOES NOT WORK (WITH NAVIGATION) ) Without navigation (see BLUETOOTH AUDIO DOES NOT WORK (WITHOUT NAVIGATION) )	Bluetooth phone GA-NET line open/short HandsFreeLink control unit
Bluetooth cell phone cannot be paired	Symptom Troubleshooting (see BLUETOOTH CELL PHONE CANNOT BE PAIRED )	Bluetooth phone HandsFreeLink control unit Audio unit
The communication with cell phone is interrupted or changes	Symptom Troubleshooting With navigation (see THE COMMUNICATION WITH CELL PHONE IS INTERRUPTED OR CHANGES (WITH NAVIGATION) ) Without navigation (see THE COMMUNICATION WITH CELL PHONE IS INTERRUPTED OR CHANGES (WITHOUT NAVIGATION) )	Electric wave interference HandsFreeLink control unit Audio unit Bluetooth phone Harness/connector
Pairing instructions are not displayed on the screen	Symptom Troubleshooting (see PAIRING INSTRUCTIONS ARE NOT DISPLAYED ON THE SCREEN )	Navigation display unit Bluetooth phone HandsFreeLink control unit The Bluetooth phone may not be compatible (Some Bluetooth phones do not support a part of the guide)
Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work	Symptom Troubleshooting With navigation (see BLUETOOTH CELL PHONE AUDIO FUNCTION SKIP AND PAUSE/RESUME DO NOT WORK (WITH NAVIGATION) ) Without navigation (see BLUETOOTH CELL PHONE AUDIO FUNCTION SKIP AND PAUSE/RESUME DO NOT WORK (WITHOUT NAVIGATION) )	Bluetooth phone (For further information, please contact to the cell phone carrier or the cell phone manufacturer)