Registering a replacement Onstar Unit

WARNING: This page is about a different car, the 2006 Acura RL and 2005 Acura RL. However, it is still accessible from the selected car via links, so may be relevant.

NOTE: If the OnStar control unit is replaced with a new unit, you must transition the replacement unit from "Shipping Mode" to "Market Mode" (see MICROPHONE REMOVAL/INSTALLATION ), and then register the new unit with OnStar.

Begin the registration process by recording the replacement units STID and ESN serial numbers located on the unit label. Next, with the ignition switch turned ON (II), press the OnStar services button to connect to the OnStar call center. When the OneStar agent answers, provide the replacement unit's STID and ESN serial numbers. The agent will provide you with further instructions.

NOTE: If you cannot connect to the OnStar call center from the vehicle because of cellular network connections problems (the OnStar status light is blinking green), you must contact OnStar Technical Support at 800-ONSTAR-7 (800-677-2877) by regular phone.

Cellular network issues are indicated by, but not limited to, error messages like, "Your cellular number is not recognized" or "Please enter your credit card number now", etc.

Messages like these indicate the replacement unit's MIN or ESN is not being resolved by OnStar Technical Support.

If you cannot connect to the OnStar call center from the vehicle and the OnStar status light is solid or blinking red, see ONSTAR PANEL BUTTONS AND LIGHTS .

OnStar control unit

Fig 1: Identifying Onstar Control Unit STID Serial Number

Courtesy of AMERICAN HONDA MOTOR CO., INC.

Emergency call operation ('05-06 models):

EMERGENCY CALL OPERATION REFERENCE

Button/Item	Pre-call status	Call in progress			Post-call status
Emergency button	Button is pushed	Emergency call in progress
OnStar button		This button is inactive during an emergency call
Call answer/end button		Ends emergency call when pushed
Voice activation button		Ends emergency call when pushed
Speaker		Sound of system calling Call center communication
Phone line	Waiting	Connecting to call center	Linking to call center	Call ends (Call answer/end button pushed)	Waiting
SYSTEM STATUS indicator	Green light	Flashing green light			Green light
Audio volume	Can be adjusted at any time by turning the volume knob

OnStar Call operation ('05-06 models):

ONSTAR CALL OPERATION REFERENCE

Button/Item	Pre-call status	Call in progress			Post-call status
Emergency button		Will switch over to an emergency call when pushed
OnStar button	Button is pushed	OnStar service call in the progress
Call answer/end button		Ends OnStar service call when pushed
Voice activation button		Ends OnStar service call when pushed
Speaker		Sound of system calling	Call center communication
Phone line	Waiting	Connecting to call center	Linking to call center	Call ends (Call answer/end button pushed)	Waiting
SYSTEM STATUS indicator	Green light	Flashing green light			Green light
Audio volume	Can be adjusted at any time by turning the volume knob

Voice recognition operation ('05-06 models)

VOICE RECOGNITION OPERATION REFERENCE

Button/Item	Pre-call status	Voice recognition mode in use		Post-call status
Emergency button		Will switch over to an emergency call when pushed
OnStar button		Will switch over to OnStar service call when pushed
Call answer/end button	Button is pushed	Voice recognition mode is activated ends the voice recognition mode when pushed a second time
Voice activation button	Button is pushed	Voice recognition mode is activated ends the voice recognition mode when pushed a second time
Speaker		"Ready" Acknowledgment	Feedback sound of voice recognition
Phone line	Waiting	Waiting for verbal command		Waiting
SYSTEM STATUS indicator	Green light	Green light		Green light
Audio volume	Can be adjusted at any time by turning the volume knob

Voice recognition for cellular phone ('05-06 models):

VOICE RECOGNITION FOR CELLULAR PHONE REFERENCE

Button/Item	Pre-call status	Voice recognition mode for cellular phone in use			Post-call status
Emergency button		Will switch over to an emergency call when pushed
OnStar button		Will switch over to OnStar service call when pushed
Call answer/end button	Button is pushed	Voice recognition mode is activated ends the voice recognition mode when pushed a second time
Voice activation button	Button is pushed	Voice recognition mode is activated ends the voice recognition mode when pushed a second time
Speaker		"Ready" Acknowledgment	Feedback sound of voice recognition	Conversation in progress
Phone line	Waiting	Waiting for verbal command		Linking to phone network	Waiting
SYSTEM STATUS indicator	Green light	Green light		Flashing green light	Green light
Audio volume	Can be adjusted at anytime by turning the volume knob