Symptom Troubleshooting Index
SYMPTOM TROUBLESHOOTING INDEX
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Navigation system stays on the GPS initialization screen | System Initialization (see SYSTEM INITIALIZATION ) |
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| Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual vehicle position | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS DISPLAYED VERY FAR FROM ACTUAL VEHICLE POSITION ) |
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| System always comes up in in-line diagnostic mode | Symptom Troubleshooting (see SYSTEM ALWAYS COMES UP IN IN-LINE DIAGNOSTIC MODE ) | |
| Navigation system will not accept security code | Symptom Troubleshooting (see NAVIGATION SYSTEM WILL NOT ACCEPT SECURITY CODE ) | The wrong color DVD is installed |
| Navigation frequently asks for anti-theft code and/or needs GPS initialization | Symptom Troubleshooting (see NAVIGATION FREQUENTLY ASKS FOR ANTI-THEFT CODE AND/OR NEEDS GPS INITIALIZATION ) |
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| GPS icon is white or not shown | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | Symptom Troubleshooting (see VEHICLE ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP OR VEHICLE ICON SPINS ) |
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| No picture is displayed | Symptom Troubleshooting (see NO PICTURE IS DISPLAYED ) |
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| Picture has lines/rolls/other issues or is an odd color | Symptom Troubleshooting (see PICTURE HAS LINES/ROLLS/OTHER ISSUES OR IS AN ODD COLOR ) |
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| Display day/night mode does not work or does not work properly |
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| System locks up or freezes constantly | Symptom Troubleshooting (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY ) |
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| Voice guidance cannot be heard, is broken up, or there is static | Symptom Troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC ) |
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| Voice control does not work/respond | Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
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| Navigation cannot control HVAC by voice command | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND ) |
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| Navigation cannot control XM radio | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) | Low or weak battery |
| Navigation cannot control audio system | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO SYSTEM ) | Wrong color DVD |
| Navigation display buttons do not work or respond properly | Symptom Troubleshooting (see NAVIGATION DISPLAY BUTTONS DO NOT WORK OR RESPOND PROPERLY ) |
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| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The client has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the client is using this function | See Owner's Manual |
| Some set-up and information functions of the navigation system are grayed-out and do not work | Client did not select OK from Disclaimer screen. Refer to SYSTEM FUNCTION DIAGRAM | |
| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the customer deleted the destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable | |
| Address cannot be found or system gives poor routing |
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| OPEN/CLOSE function of the display does not work | Symptom Troubleshooting (see OPEN/CLOSE FUNCTION OF THE DISPLAY DOES NOT WORK ) |
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| Navigation display will not close | Symptom Troubleshooting (see NAVIGATION DISPLAY WILL NOT CLOSE ) |
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| Navigation display does not open or opens part way | Symptom Troubleshooting (see NAVIGATION DISPLAY DOES NOT OPEN OR OPENS PART WAY ) |
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| PC card will not play/card icon on audio screen cannot be selected | Symptom Troubleshooting (see PC CARD WILL NOT PLAY/CARD ICON ON AUDIO SCREEN CANNOT BE SELECTED (WITH NAVIGATION) ) | Navigation unit |
| Navigation display stays on with ignition switch in LOCK (0) | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH IN LOCK (0) ) |
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| DVD read error messages | Symptom Troubleshooting (see DVD READ ERROR MESSAGES ) |
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| Navigation system will not go beyond the disclaimer screen and displays the OK button | See navigation display buttons do not work or respond properly |
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| The navigation anti-theft code card is lost or missing | See ANTI-THEFT FEATURE | |
| The vehicle icon lags behind when the vehicle turns | See SELF-INERTIAL NAVIGATION LIMITATIONS |
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| Navigation screen is darker than normal or takes time to brighten when it is cold | See LCD UNIT LIMITATIONS | |
| The navigation clock is off by 1 to 3 hours after replacing the navigation unit | See SERVICE PRECAUTIONS |
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| A new navigation DVD is needed | See OBTAINING A NAVIGATION DVD | |
| Time is not correct | Reset Time Adjustment in set-up | The wrong colored DVD or version is installed |
| The DVD is scratched or dirty | See DVD HANDLING AND CLEANING | Navigation unit |
| The wrong DVD was installed and now the system does not function properly | See PRECAUTION CLIENT SNEAK PREVIEWS |
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| A specific city cannot be found | See HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE |
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| The Honda Globe Screen (not the Acura Globe Screen) appears every time the vehicle is started | Symptom troubleshooting (see THE HONDA GLOBE SCREEN (NOT THE ACURA GLOBE SCREEN) APPEARS EVERY TIME THE VEHICLE IS STARTED ) | Also see the symptom The wrong DVD was installed and now the system does not function properly |