Checking Cell Phone Compatibility
WARNING: This page is about a different car, the 2011 Acura TL, 2010 Acura TL, and 2009 Acura TL. However, it is still accessible from the selected car via links, so may be relevant.
The most important step in troubleshooting HFL issues is to identify the client's phone model, the software version, and the cellular carrier that experiences the HFL problem Not all phones with the Bluetooth feature and a hands-free profile are compatible with the Acura HFL system
Go to www.acura.com/handsfreelink or call Acura's dedicated call center at 888-528-7876, and check if the client's phone is approved to work with the Acura HFL system
NOTE:
- These approved, archived, and currently testing phone model lists are constantly changing, so make sure you view them frequently
- Phones are added as they are approved
- Phones can be removed from the approved list if a software bug is discovered that makes the phone incompatible There phones can be added back to the approved list if the phone manufacturer corrects the bug
- If the software bug is corrected, a new software version is created and may be listed in the Supported Features section of the phone
- The Acura web site now includes the software versions that are tested and approved When software versions are listed, you need to know which version is loaded on the phone to help you troubleshoot the client's complaint If you cannot access the Acura web site, call the HFL call center at 888-528-7876 for further assistance The call center is open Monday thru Friday from 6 00 a m to 6 00 p m CST, Saturday from 7 00 a m to 6 00 p m CST, and Sunday from 8 00 a m to 6 00 p m CST