Symptom Troubleshooting Index
NOTE:
Many problems are caused because the remotes have not been "linked." When troubleshooting a complaint, make sure the remotes are linked first.
SYMPTOM TROUBLESHOOTING INDEX
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Navigation system stays on the GPS initialization screen | System Initialization (see SERVICE PRECAUTIONS ) |
|
| No picture is displayed | Symptom Troubleshooting (see SYMPTOM TROUBLESHOOTING ) |
|
| Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual vehicle position | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS DISPLAYED VERY FAR FROM ACTUAL VEHICLE POSITION ) |
|
| Picture is missing a color or tone or is an odd color | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS DISPLAYED VERY FAR FROM ACTUAL VEHICLE POSITION ) |
|
| Picture has lines or rolls | Symptom Troubleshooting (see PICTURE HAS LINES OR ROLLS ) |
|
| Interface dial buttons do not work | Symptom Troubleshooting (see INTERFACE DIAL BUTTONS DO NOT WORK ) |
|
| GPS icon is white or not shown | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
|
| Voice guidance cannot be heard, is broken up, or there is static | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
|
| Voice control does not work/respond | Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
|
| DVD screen error messages | Symptom Troubleshooting (see DVD SCREEN ERROR MESSAGES ) |
|
| Navigation cannot control HVAC by voice command | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND ) |
|
| Display day/night mode does not work or does not work properly | Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK OR DOES NOT WORK PROPERLY ) |
|
| System locks up or freezes constantly | Symptom Troubleshooting (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY ) |
|
| Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | Symptom Troubleshooting (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY ) |
|
| Navigation system will not Map Match | Refer to troubleshooting for vehicle icon wanders across the map when driving (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY ). | |
| Navigation system will not accept security code | Symptom Troubleshooting (see NAVIGATION SYSTEM WILL NOT ACCEPT SECURITY CODE ) | |
| Navigation display stays on with ignition switch in LOCK (0) | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH IN LOCK (0) ) | |
| Navigation cannot control audio system | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO SYSTEM ) |
|
| Navigation cannot control XM radio | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO SYSTEM ) |
|
| Navigation frequently asks for anti-theft code and/or needs GPS initialization | Symptom Troubleshooting (see NAVIGATION FREQUENTLY ASKS FOR ANTI-THEFT CODE AND/OR NEEDS GPS INITIALIZATION ) |
|
| Traffic or Weather information is not shown on map screen | Symptom Troubleshooting (see TRAFFIC OR WEATHER INFORMATION IS NOT SHOWN ON MAP SCREEN ) |
|
| Trip computer-no distance | Symptom Troubleshooting (see TRIP COMPUTER-NO DISTANCE ) |
|
| Trip computer-no fuel information | Symptom Troubleshooting (see TRIP COMPUTER-NO DISTANCE ) |
|
| Rearview camera image does not come on or work properly | Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY ) |
|
| Navigation does not call using the HFL | Symptom Troubleshooting (see NAVIGATION DOES NOT CALL USING THE HFL ) | The wrong colored DVD or version is installed |
| A POI cannot be found | See How to answer client questions about navigation coverage (see HOW TO IDENTIFY NAVIGATION DVD VERSIONS, AND HOW TO INSPECT A DVD FOR DAMAGE ) | The DVD is scratched or dirty |
| A specific city cannot be found | See How to answer client questions about navigation coverage (see HOW TO IDENTIFY NAVIGATION DVD VERSIONS, AND HOW TO INSPECT A DVD FOR DAMAGE ) | The DVD is scratched or dirty |
| Address cannot be found or system gives poor routing | Verify proper operation using the owner's manual |
|
| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the client deleted the destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable. | |
| The map will not display the Southern portion of the U.S. or the Northern parts of Canada | North American coverage is different for U.S./Canada markets. See the Version Diagnostic Screen (see VERSION ) for details on coverage differences. | |
| Time is not correct | Reset Time Adjustment in set-up. | |
| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The client has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the client is using this function. | |
| Navigation unit will not eject or accept the navigation DVD | Symptom Troubleshooting (see NAVIGATION UNIT WILL NOT EJECT OR ACCEPT THE NAVIGATION DVD ) |