Navigation System Symptom Troubleshooting Index
| Symptom | Diagnostic Procedure | Also Check for |
|---|---|---|
| Audio-navigation unit power will not turn on (No information display) | Navigation System Symptom Troubleshooting - Audio-navigation unit power will not turn on (No information display) |
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| Center display unit does not work | Navigation System Symptom Troubleshooting - Center display unit does not work |
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| GPS icon is white or not shown | Navigation System Symptom Troubleshooting - GPS icon is white or not shown |
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| Center switch panel / interface dial and center switch panel buttons do not work | Navigation System Symptom Troubleshooting - Center switch panel / interface dial and center switch panel buttons do not work | |
| Center switch panel / interface dial button illumination does not work | Navigation System Symptom Troubleshooting - Center switch panel / interface dial button illumination does not work | |
| Center display day/night mode does not work or does not work properly | Navigation System Symptom Troubleshooting - Center display day/night mode does not work or does not work properly |
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| Center display does not dim or brighten with dimmer | Navigation System Symptom Troubleshooting - Center display does not dim or brighten with dimmer | |
| Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map vehicle ICON spins | Navigation System Symptom Troubleshooting - Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map vehicle ICON spins |
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| Center display unit stays on with the vehicle in OFF (LOCK) mode | Navigation System Symptom Troubleshooting - Center display unit stays on with the vehicle in OFF (LOCK) mode |
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| System locks up or freezes constantly | Navigation System Symptom Troubleshooting - System locks up or freezes constantly |
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| Voice guidance cannot be heard, is broken up, or there is static | Navigation System Symptom Troubleshooting - Voice guidance cannot be heard, is broken up, or there is static | Volume or voice feedback setting (see the Navigation System service information) |
| Voice control does not work/respond | Navigation System Symptom Troubleshooting - Voice control does not work/respond | Check any official Honda service website for more information about the navigation system |
| Symptom | Diagnostic Procedure | Also Check for |
|---|---|---|
| Navigation cannot control HVAC by voice command | Symptom Troubleshooting - Refer to: How to Troubleshoot the Navigation System (2014 2015 2016 2017) or How to Troubleshoot the Navigation System (2018 2019 2020) . |
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| Rearview camera image does not come on or work properly | Navigation System Symptom Troubleshooting - Rearview camera image does not come on or work properly |
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| Rearview camera image does not change when selecting different views | Navigation System Symptom Troubleshooting - Rearview camera image does not change when selecting different views | |
| Traffic information is not shown on map screen | Go to AcuraLink services do not work troubleshooting - Refer to: AcuraLink Symptom Troubleshooting - AcuraLink services do not work, | Hard Error Codes - Refer to: How to Troubleshoot the Navigation System (2014 2015 2016 2017) or How to Troubleshoot the Navigation System (2018 2019 2020) |
| System always comes up in in-line diagnostic mode | Factory diagnostic screen In Line Diag - Refer to: Navigation System Diagnostic Mode (2018 2019 2020), or Navigation System Diagnostic Mode (2014 2015 2016 2017) | |
| Navigation system stays on the GPS initialization screen | See System Initialization - Refer to: How to Troubleshoot the Navigation System (2014 2015 2016 2017) or How to Troubleshoot the Navigation System (2018 2019 2020) . |
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| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the client deleted the destination. Without a stored previous destination, the system cannot route to a previous destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable | |
| Address cannot be found or system gives poor routing | See How to Answer Client Questions about Navigation Coverage - Refer to: How to Troubleshoot the Navigation System (2014 2015 2016 2017) or How to Troubleshoot the Navigation System (2018 2019 2020) |
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| The vehicle icon lags behind when the vehicle turns | See Self-Inertial Navigation Limitations - Refer to: How to Troubleshoot the Navigation System (2014 2015 2016 2017) or How to Troubleshoot the Navigation System (2018 2019 2020) |
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| Navigation screen is darker than normal or takes time to brighten when it is cold | See LCD Unit Limitations - Refer to: How to Troubleshoot the Navigation System (2014 2015 2016 2017) or How to Troubleshoot the Navigation System (2018 2019 2020) |
Compare to a known-good vehicle |
| The navigation clock is off by 1 to 3 hours after replacing the audio-navigation unit | See Service Precautions - Refer to: How to Troubleshoot the Navigation System (2014 2015 2016 2017) or How to Troubleshoot the Navigation System (2018 2019 2020) |
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| Time is not correct | See Service Precautions - Refer to: How to Troubleshoot the Navigation System (2014 2015 2016 2017) or How to Troubleshoot the Navigation System (2018 2019 2020) |
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| A POI cannot be found | See How to Answer Client Questions about Navigation Coverage - Refer to: How to Troubleshoot the Navigation System (2014 2015 2016 2017) or How to Troubleshoot the Navigation System (2018 2019 2020) . |
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| A specific city cannot be found | See How to Answer Client Questions about Navigation Coverage - Refer to: How to Troubleshoot the Navigation System (2014 2015 2016 2017) or How to Troubleshoot the Navigation System (2018 2019 2020) . |
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| Symptom | Diagnostic Procedure | Also Check for |
|---|---|---|
| Error messages are displayed | Error Messages | Check any official Honda service website for more information about the navigation system |
| ODMD (Touch Panel Display) and Center Display brightness do not match | Sync Display Brightness setting is turned OFF in Display Settings |