Voice Control Does Not Work/Respond

NOTE: 

• Check the vehicle 12 volt battery condition first - Refer to: 12 Volt Battery Test (Without SH-AWD) or 12 Volt Battery Test (With SH-AWD) .
• Make sure that the latest navigation software is installed.
• Before assuming that a voice complaint is hardware related, ensure that the voice control system is being operated correctly.
• • Make sure you are on the correct screen when trying to issue a voice command. For instance, the command "Find the nearest Italian Restaurant" only works on Map screen (see the Navigation System information for a complete list of allowed voice commands for the information being displayed)
  • Close the windows and moonroof
  • Set the fan speed to low (1 or 2)
  • Adjust the air flow from the air conditioning vents so that they do not blow against the microphone on the ceiling
  • Pause after pressing the TALK button then give a voice command clearly in a natural speaking voice. If the system cannot recognize your command, speak louder
  • If you speak a command with something in your mouth, or your voice is too husky, or high pitched, the system may misunderstand your command
• If possible, have the client demonstrate their concern, then compare it to a known-good vehicle of the same year/trim with the same software version. If the client's concern is duplicated on the known-good vehicle, it is a characteristic of the system.
• Check any official Honda service website for more service information about the navigation system.

1. Problem verification

   - 1. Turn the vehicle to the ON mode.

   - 2. Pressing the TALK button, then give a voice command "Audio" clearly in a natural speaking voice.

   Does the audio system turn on by the voice command?

   YES 

   Intermittent failure, the system is OK at this time.

   NO 

   The failure is duplicated, go to step 2.

2. DTC check

   - 1. Check for hard error codes.

   Are there any navigation DTCs indicated?

   YES 

   Go to indicated DTC's troubleshooting.

   NO 

   Go to step 3.

3. Voice control switch check

   - 1. Go into the System Diagnostic Mode, and use the Mic/STRG SW under the Functional Setup menu.

   Is the HFL-navigation voice control switch buttons OK?

   YES 

   Replace the audio-navigation unit .

   NO 

   Refer to: AUDIO REMOTE-HFL SWITCH DOES NOT WORK (ODMD (TM) (TOUCH SCREEN) AND CENTER SWITCH BUTTONS WORK) (WITH NAVIGATION) .

Also Check for

Check any official Honda service website for more information about the navigation system