Audio System Symptom Troubleshooting Index(With Touch Screen (Audio System)) (2016 2017 2018)

NOTE: Refer to Navigation System Symptom Troubleshooting about the symptom which is not in the following table .

Symptom	Diagnostic Procedure	Also Check for
Poor or no sound with AM/FM radio	Symptom Troubleshooting	Radio reception Aftermarket FM modulator
AM/FM radio display is blank or no station information is displayed	Symptom Troubleshooting	Radio reception Aftermarket FM modulator
Excessive transition between analog broadcast and digital HD Radio (TM) broadcast	Receiver is located near the edge of the digital HD Radio (TM) coverage area. Refer to www.hdradio.com to verify radio stations in your coverage area
HD Radio (TM) changes HD channel on its own	This is intended behavior. HD Radio (TM) is set to revert to main channel after extended loss of HD2/HD3 broadcast
AM radio reception changes at night	This is a system characteristic. AM radio stations are required by the government (FCC) to lower their power at night
Audio unit power will not turn on (No information display)	Symptom Troubleshooting
Center display unit does not work (without navigation)	Symptom Troubleshooting
No sound is heard from all the speakers (display is normal)	Symptom Troubleshooting	Fader and balance positions Aftermarket amplifier or speakers
Audio system sound is weak or distorted (display is normal)	Symptom Troubleshooting
Auxiliary input sound is low or cannot be heard	Symptom Troubleshooting	AUX device volume is too low Auxiliary stereo cables compatibility
AM/FM Radio preset memory is lost	Symptom Troubleshooting	Linked remotes
AM/FM Radio tuner does not change stations	Symptom Troubleshooting
Volume does not change	Symptom Troubleshooting
Volume does not increase with speed	Symptom Troubleshooting	Speed-sensitive Volume Control settings (see the Owner's Manual)
Volume is too high or too low when driving at freeway speeds	Symptom Troubleshooting	Speed-sensitive Volume Control settings (see the Owner's Manual)
ODMD (TM) does not dim or brighten with dimmer	Symptom Troubleshooting
ODMD (TM) buttons do not work or respond properly	Do the Touch Panel Check in the System Diagnostic Mode
Center switch panel button illumination does not work	Symptom Troubleshooting
Interface dial and center switch panel buttons do not work (without navigation)	Symptom Troubleshooting
Center display does not dim or brighten with dimmer (without navigation)	Symptom Troubleshooting
Audio remote switch does not work properly (ODMD (TM) (touch screen) and center switch buttons work)	Symptom Troubleshooting

Symptom	Diagnostic Procedure	Also Check for
Audio disc does not load		Error Codes Damaged disc (scratches, fingerprints, marks, and distorted) Track/File format not supported
Audio disc does not eject		Error Codes Damaged disc (distorted) Disc with a label
Audio disc does not play	Symptom Troubleshooting	Error Codes Recording volume level of disc Damaged disc (scratches, fingerprints, and marks) Foreign objects such coins or paper inserted into the audio disc player
Audio disc skips	Symptom Troubleshooting	Damaged disc (scratches, fingerprints, and marks) Tire pressure (over-inflated), disc smudged, or scratched
Audio unit does not exit anti-theft mode	Symptom Troubleshooting
Audio-navigation unit does not exit anti-theft mode	Symptom Troubleshooting
Rearview camera image does not come on or work properly (without navigation)	Symptom Troubleshooting	Dirty rearview camera lens Object blocking rearview camera
Rearview camera image does not change when selecting different views (without navigation)	Symptom Troubleshooting
Booming sound while driving with audio unit on or off	Symptom Troubleshooting
USB device does not function	Symptom Troubleshooting	USB device volume is too low USB device compatibility (see the Owner's Manual)
Pandora is not is displayed as an audio source	Do the PANDORA in the System Diagnostic Mode to check the Pandora settings is abled
Error code: Check Antenna is displayed	Symptom Troubleshooting
XM radio display is blank and no station information is displayed	Symptom Troubleshooting
XM radio preset memory is lost	Symptom Troubleshooting
Poor or no sound with XM radio (Audio unit does display XM channels)	Symptom Troubleshooting
Poor or no sound with XM radio (Audio-navigation unit does display XM channels)	Symptom Troubleshooting
System always comes up in in-line diagnostic mode (without navigation)	Factory diagnostic screen In Line Diag
Bluetooth audio does not work	HandsFreeLink System Symptom Troubleshooting	The cell phone's Bluetooth compatibility (see the Owner's Manual)