USB device does not function

NOTE: 

• Check the vehicle battery condition first .
• If the center display unit displays an error message when you select the USB audio, follow the instructions .
• Check the USB's specifications:
• • -

    Mass-storage class ready digital audio player with USB 2.0 port

  • -

    More than 256 MB storage space

  • -

    Supports MP3, WMA, and AAC (encoded with the iTunes) files, DRM files are not supported

• Not all players and player functions work with the USB adapter. Please see the Owner's Manual for more information. Always test the client's USB device in a known-good vehicle of the same year and trim (if possible). Technologies change and are updated frequently which may result that USB devices may work in newer vehicles, but not in older vehicles of the same model.
• Make sure the USB device is connected directly to the USB port. Do not use a USB hub.
• If Unsupported appears on the display, the vehicle is OK, there is a software problem with the USB device.
• Check the connectors for poor connections or loose terminals.

1. Determine possible failure area (USB device, others)

   -1. Connect the client's USB device to a known-good vehicle (same year/trim) that is equipped with a USB adapter, and check the USB device operation.

   Does the USB device work properly in the known-good vehicle (same year/trim)?

   YES 

   Go to step 2.

   NO 

   See the Owner's Manual for details about the USB device requirements and approved file types.

2. Problem verification

   -1. On the client's vehicle, connect the client's USB device to the USB port located in the center console.

   -2. Turn the vehicle to the ON mode.

   -3. Check the USB device operation on the client's vehicle.

   Does the USB device work properly on the client's vehicle?

   YES 

   Intermittent failure, the system is OK at this time. Inspect the connectors of the USB device, USB port and USB adapter for wear.

   NO 

   The failure is duplicated, go to step 3.

3. DTC check

   -1. Check for hard error codes:

   • Without navigation 
   • With navigation

   Are there any DTCs indicated?

   YES 

   Go to indicated DTC's troubleshooting.

   NO: without navigation

   Replace the audio unit .

   NO: with navigation

   Replace the audio-navigation unit .