How to Check Error History (Navigation DTCs)

NOTE:  The navigation DTCs cannot be retrieved with the HDS.

The Error History feature is to record intermittent navigation issues that occur while the client is using the system. Sometimes the client complaint cannot be duplicated. The error history may record the information needed to diagnose the problem. To check the error history:

1. Start the engine

2. Press and hold the MENU button, the NAV button, and the BACK button for 3 seconds or more, and the System Diagnostic Mode begins.

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3. When the Select Diagnosis Items menu is displayed, select the Self-Diagnosis Mode.

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4. When the audio-navigation unit has hard error codes, the Error History icon (A) appears yellow when the Self-Diagnosis Mode (System Links) screen is displayed. When no hard error codes are stored, the icon appears gray. To view the errors with their navigation DTC, select the Error History icon.

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5. Select the Hard Error icon in the Error History main menu.

NOTE:  Soft Error is for factory use only.

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6. The Hard Error screen displays the following information for each error:

• The navigation DTC for the error.
• A brief description of the navigation DTC.
• The date and time when the error occurred.

NOTE: 

• To see additional errors, use the interface dial to select UP or DOWN.
• Select Clear to delete the error history. The Save feature is for factory use only.
• Write down the navigation DTCs and error history before deleting.

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7. Use the navigation DTC Troubleshooting table to troubleshoot the error.

How to Clear Error History 

NOTE:  The navigation DTCs cannot be deleted with the HDS.

8. Select the Clear icon in the Hard Error.

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9. After selecting the Clear icon, then selecting Yes on the confirmation screen. All Hard Error history are cleared. Select the Return icon to exit the Error History.