A Specific City Cannot Be Found (Navigation System)

Diagnostic Procedure

1. See How to Answer Client Questions about Navigation Coverage - Refer to: How To Troubleshoot The Navigation System (Without Auto Idle Stop System) (2015-17)  or How To Troubleshoot The Navigation System (With Auto Idle Stop System) (2015-17)  or How to Troubleshoot the Navigation System (2018-19) 

Also Check for

• Software not up to date
• The database may be out of date. Confirm the address exists in a current production vehicle