Audio and Visual System Symptom Troubleshooting Index

AUDIO AND VISUAL SYSTEM SYMPTOM TROUBLESHOOTING INDEX

Symptom	Diagnostic Procedure	Also Check for
OTA update failure	See OTA Error Codes	OTA Enabled/Disabled setting in the System Diagnostic Mode OTA
Poor or no sound with AM/FM radio	Audio and Visual System Symptom Troubleshooting - Poor Or NO Sound With AM/FM radio	Software not up to date Check radio reception Aftermarket FM modulator Loose roof antenna mounting nut
AM/FM radio display is blank or no station information is displayed	Do the AM/FM/HD Radio in the System Diagnostic Mode	Software not up to date Most Bus Diagnostics Mode Refer to: Audio and Visual System Most Bus Diagnostics Mode (2019 2020 2021) or Audio and Visual System Most Bus Diagnostics Mode (2022 2023)
XM radio display is blank and no station information is displayed		Error messages Refer to: Audio and Visual System Error Codes Software not up to date
Error code: Check Antenna is displayed	Audio and Visual System Symptom Troubleshooting - Error code: Check Antenna is displayed	Error messages Refer to: Audio and Visual System Error Codes Software not up to date
Excessive transition between analog broadcast and digital HD RADIO™ broadcast	Receiver is located near the edge of the digital HD RADIO™ coverage area. Refer to www.hdradio.com to verify radio stations in your coverage area
HD RADIO™ changes HD channel on its own	This is intended behavior. HD RADIO™ is set to revert to the main channel after extended loss of HD2/HD3 broadcast
AM radio reception changes at night	This is a system characteristic. AM radio stations are required by the government (FCC) to lower their power at night
Center display unit will not turn on or has turned off during use (blank screen)	Center Display Unit Will Not Turn ON or Has Turned OFF During Use (Blank Screen) (2019 2020 2021) or Center Display Unit Will Not Turn ON or Has Turned OFF During Use (Blank Screen) (2022 2023)	Check the No. C37 fuse and the No. D17 fuse Software not up to date Most Bus Diagnostics Mode Refer to: Audio and Visual System Most Bus Diagnostics Mode (2019 2020 2021) or Audio and Visual System Most Bus Diagnostics Mode (2022 2023)
Center display unit will not turn off	Do the Car Status in the System Diagnostic Mode to check the ENTRY STATE	Driver's door status
No sound is heard from all the speakers (display is normal)	See Most Bus Diagnostics Mode Refer to: Audio and Visual System Most Bus Diagnostics Mode (2019 2020 2021) or Audio and Visual System Most Bus Diagnostics Mode (2022 2023)	Software not up to date
Audio system sound is weak or distorted (display is normal)	Refer to: Audio System Sound Is Weak Or Distorted (Display Is Normal) (With 9 Speakers) Audio System Sound Is Weak Or Distorted (Display Is Normal) (With 12 Speakers) Audio System Sound Is Weak Or Distorted (Display Is Normal) (With 16 Speakers)	Audio zones, fader, and balance positions Aftermarket speakers
Auxiliary input sound is low or cannot be heard	Audio and Visual System Symptom Troubleshooting - Auxiliary input sound is low or cannot be heard	Auxiliary audio device volume is too low Auxiliary stereo cables compatibility Software not up to date
Touchpad unit does not work properly	Audio and Visual System Symptom Troubleshooting - Touchpad unit does not work properly	Check the Touchpad Sensitivity in the System Settings Touchpad error codes. Refer to: Touchpad Diagnostics Software not up to date
Climate control panel (audio buttons) does not work properly (touchpad unit buttons work)	Audio and Visual System Symptom Troubleshooting - Climate control panel (audio buttons) does not work properly (touchpad unit buttons work)	Touchpad error codes. Refer to: Touchpad Diagnostics Software not up to date
The MID does not display the audio system information (without head up display)	See Most Bus Diagnostics Mode Refer to: Audio and Visual System Most Bus Diagnostics Mode (2019 2020 2021) or Audio and Visual System Most Bus Diagnostics Mode (2022 2023)	Software not up to date
The head up display does not display the audio system information	See Most Bus Diagnostics Mode Refer to: Audio and Visual System Most Bus Diagnostics Mode (2019 2020 2021) or Audio and Visual System Most Bus Diagnostics Mode (2022 2023)	Software not up to date
Audio remote-HFL switch does not work properly (touchpad unit buttons work)	Audio and Visual System Symptom Troubleshooting - Audio remote-HFL switch does not work properly (touchpad unit buttons work)	Most Bus Diagnostics Mode Refer to: Audio and Visual System Most Bus Diagnostics Mode (2019 2020 2021) or Audio and Visual System Most Bus Diagnostics Mode (2022 2023) Hard Key in the System Diagnostic Mode
Infotainment control unit does not exit anti-theft mode	See Anti-Theft Feature
USB data communication port does not work	Audio and Visual System Symptom Troubleshooting - USB Data Communication Port Does Not Work	Error messages - Refer to: Audio and Visual System Error Codes USB device compatibility (see the Owner's Manual) Software not up to date
Charge-only USB port does not work	Audio and Visual System Symptom Troubleshooting - Charge-Only USB Port Does Not Work
Bluetooth® audio does not work		Software not up to date Checking Cell Phone Compatibility
Rearview camera image does not come on (without Multi View Camera System)	Audio and Visual System Symptom Troubleshooting - Rearview Camera Image Does Not Come On (Without Multi View Camera System)
Rearview camera image does not change when selecting different views (without Multi View Camera System)	Audio and Visual System Symptom Troubleshooting - Rearview Camera Image Does Not Change When Selecting Different Views (Without Multi View Camera System)
Booming sound while driving with audio unit on or off	Audio and Visual System Symptom Troubleshooting - Booming Sound While Driving With Audio Unit ON or OFF	See Most Bus Diagnostics Mode Refer to: Audio and Visual System Most Bus Diagnostics Mode (2019 2020 2021) or Audio and Visual System Most Bus Diagnostics Mode (2022 2023)
No GPS reception or interference	Audio and Visual System Symptom Troubleshooting - No GPS Reception Or Interference	GPS icon status in the Self-Diagnosis Mode (System Links) GPS Information in the System Diagnostic Mode GPS Antenna Software not up to date
HFL does not work properly	Do the HFT-Mic in the System Diagnostic Mode	Software not up to date Checking Cell Phone Compatibility Most Bus Diagnostics Mode Refer to: Audio and Visual System Most Bus Diagnostics Mode (2019 2020 2021) or Audio and Visual System Most Bus Diagnostics Mode (2022 2023)
Microphone does not recognize driver's or front passenger's voice	Audio and Visual System Symptom Troubleshooting - Microphone Does Not Recognize Driver's Or Front Passenger's Voice	With AcuraLink™: Telematics system DTCs Software not up to date Most Bus Diagnostics Mode Refer to: Audio and Visual System Most Bus Diagnostics Mode (2019 2020 2021) or Audio and Visual System Most Bus Diagnostics Mode (2022 2023)
System always comes up in-line diagnostic mode	Factory Diagnostic Screen In Line Diag and Linking	Forced Completing of In Line Diag and Linking