Remote Key Memory Not Active (GROUP 57, NO. 14-01)

WARNING: This page is about the A6 Avant Quattro, which is a different variant/trim than selected.

Publication date: 2014-05-01
Reference number: GROUP 57, NO. 14-01
Supersedes refnos: 2031413, GROUP 57, NO. 12-78

REMOTE KEY MEMORY NOT ACTIVE

TECHNICAL SERVICE BULLETIN

Reference Number(s): GROUP 57, NO. 14-01 (2031413/2), Date of Issue: May 1, 2014

AUDI:	A6 2005 - 2011; Q7 2007 - 2015
GROUP:	57 - Doors - Front

Superceded Bulletin(s): GROUP 57, NO. 12-78, Date of Issue: October 26, 2012

SERVICE INFORMATION

57 14 01 2031413/2 May 1, 2014. Supersedes Technical Service Bulletin Group 57 number 12-78 dated October 26, 2012 for reasons listed below.

APPLICABLE MODEL AND YEARS

Model(s)	Year	VIN Range	Vehicle-Specific Equipment
A6	2005 - 2011	All	Not Applicable
Q7	2007 - 2015	All	Not Applicable

CONDITION

REVISION HISTORY INFORMATION

REVISION HISTORY
Revision	Date	Purpose
2	4/28/2014	Revised header data (Updated model years; added customer codes) Revised Service (Added ODIS information)
1	10/26/2012	Initial publication

The seat memory does not work.
The MMI displays a message that the memory function is not active (Figure 1).

TECHNICAL BACKGROUND

The seat memory control unit can be deactivated due to voltage fluctuations in the vehicle's power system, or from a large static discharge through the seat cover. If the seat memory control unit is deactivated due to either of these influences, the control unit cannot be reactivated through any vehicle controls, vehicle keys, or through the normal GFF test plans. It can only be reactivated with special test plans within the tester.

PRODUCTION SOLUTION

Not applicable.

SERVICE

Start Diagnosis in ODIS. Right-click on Address 36 , then select Guided Functions (Figure 2).
In the Guided Functions window, choose J136-Memory Seat/Steering Column Adj.CM TSB , then click Perform (Figure 3).
Follow the test plan to reactivate the remote control memory key (Figure 4).

WARRANTY

WARRANTY INFORMATION

Claim Type:	Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin is informational only.
Service Number:	7293
Damage Code:	0040
Labor Operations:	Perform test plan to reactivate seat memory control unit	7293 1999	30 TU
Diagnostic Time:	GFF/guided functions	No allowance	0 TU
	Technical diagnosis at dealer's discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:	As per TSB #2031413/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty.

ADDITIONAL INFORMATION

All parts and service references provided in this TSB (2031413) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information.