Service Action: Program Telematics Control Unit (SI B84 06 22)
Publication date: 2022-07-15Reference number: SI B84 06 22
SERVICE ACTION: PROGRAM TELEMATICS CONTROL UNIT
TECHNICAL SERVICE BULLETIN
| BMW: | F39 X2 Sports Activity Coupe September 30, 2021 - June 2, 2022; F48 X1 Sports Activity Vehicle August 12, 2021 - June 1, 2022; F87 M2 Competition Coupe May 29, 2020; G01 X3 Sports Activity Vehicle October 3, 2016 - April 15, 2021; G07 X7 Sports Activity Vehicle August 22, 2018 |
SERVICE INFORMATION
Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.
AFFECTED VEHICLES
Vehicles which require this Service Action to be completed will show it as "Open" when checked either in AIR, the "Service Menu" of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.
SITUATION
The 3G network in the US has been shut down. This means that only the 4G network will be available. In the 4G network, voice calls will be transferred via Voice over LTE (VoLTE) function. For this purpose the SIM card must perform an IMS registration in the mobile communication network. Due to a production error, the telematics control units were delivered without an IMS configuration.
The Connected Drive voice services (Concierge Call, BMW Assistance and emergency call voice) can no longer be used regionally in the US in vehicle with telematics control units ATM-1 and TCB-4G.
Voice control of the vehicle and all other telephone (paired mobile devices) functions are not affected. Emergency call location data is unaffected.
CORRECTION
Manually program the Telematics Control Unit using ISTA 4.36.1x or higher.
PROCEDURE
The Telematics Control Unit must be programmed in order to write the IMS configuration into it. When programming with ISTA, only those control units for which a more up-to-date software is available are programmed. If the Telematics Control Unit is not listed as part of the measures plan, it must be manually selected.
- Start a programming session with ISTA
- Select "Software Update"
- Select "Advanced"
- Select the Telematics Control Unit (ATM or TCB) and check off the Programming box
- Determine Measures plan and complete the programming.
- Follow the rework list.
After programming has been completed, check functionality of the system.
Note that ISTA will automatically reprogram and code all programmable control modules that do not have the latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to DealerSpeed/TIS/Technical Documentation/Diagnostics and Programming/Programming Documentation.
PARTS INFORMATION
No parts needed.
CLAIM INFORMATION
During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the required I-level or higher.
Please be sure to also perform any additional before and/or after work (including attaching labels) as required by the open campaigns on the vehicle. Close any other open programming and encoding Campaign repairs as outlined in the corresponding Service Information Bulletin.
As determined by the above, reimbursement for this Service Action will be via normal claim entry utilizing the work package information below that applies.
| Defect Code: | 0084080200 | Fx Gx Programming control units (telematics control unit) |
COMPLETION BEFORE THE FIRST VEHICLE DELIVERY TO A CUSTOMER OR THE VEHICLE IS ALREADY IN THE WORKSHOP
| Work Pkg | Labor Operation | Description (Plus work) | Labor Allowance |
|---|---|---|---|
| # 1 | 00 72 840 | Programming and encoding the vehicle control units, includes Carrying out vehicle test (00 00 556/61 21 528) | 8 FRU |
| Or: | |||
| # 2 | 00 72 841 | Programming and encoding the vehicle control units was performed in conjunction with another campaign/repair prior to or during this workshop visit (vehicle is already at the specified Target integration level or higher, no repair is necessary) | 1 FRU |
Or:
THE VEHICLE ARRIVES AT YOUR CENTER AND THIS SERVICE ACTION SHOWS OPEN (NO OTHER MAIN WORK WILL BE PERFORMED OR CLAIMED DURING THIS WORKSHOP VISIT)
| Work Pkg | Labor Operation | Description (Main work) | Labor Allowance |
|---|---|---|---|
| # 3 | 00 72 259 | Programming and encoding the vehicle control units, includes Carrying out vehicle test (00 00 006/61 21 528) | 9 FRU; 10 FRU (G01/G07) |
| Or: | |||
| # 4 | 00 72 260 | Programming and encoding the vehicle control units was performed in conjunction with another campaign/repair prior to this workshop visit (vehicle is already at the specified Target integration level or higher, no repair is necessary) | 1 FRU |
Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement purposes. Also, only one Main work flat rate labor operation code can be claimed per workshop visit.
CLAIM REPAIR COMMENTS
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (For example: B84 06 22 WP 1), unless otherwise required by State law.
PROGRAMMING AND ENCODING - VEHICLE CONTROL UNITS (RO AND CLAIM COMMENTS REQUIRED)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as required, refer to the SIB in AIR) under the Defect Code in this bulletin with the labor operations in AIR that apply.
Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the claim comments.
For covered repairs that address control module failures that occurred prior to performing this reprogramming procedure, claim this work with the Defect Code and labor operations (including the diagnosis that applies*) in AIR that apply.
*Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.
FEEDBACK REGARDING THIS BULLETIN
| Technical Feedback | To submit feedback for the technical topics of this bulletin: Submit your feedback in the rating box at the top of this bulletin |
| Warranty Feedback | To submit feedback for the CLAIMS section of this bulletin: Submit an IDS ticket to the Warranty Department, or use the chat available in the Warranty Documentation Portal |
| Parts Feedback | To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket to the Parts Department |