HFL System Troubleshooting
- Before doing this troubleshooting, refer to General Troubleshooting (see INTRODUCTION ) to make sure the phone is compatible and configured correctly.
- You must be able to duplicate the customer's concern to successfully diagnose the problem.
- Always use the customer's phone to successfully diagnose the problem.
- Make sure the phone is Honda approved and configured correctly. Online, go to handsfreelink.honda.com, or call the HFL support desk at 888-528-7876.
- Also check what features are approved as some approved phones may have features that are not compatible with the hands free link system.
- Make sure the phone is approved by checking handsfreelink.honda.com, or call the HFL support desk at 888-528-7876.
Is the Bluetooth phone approved?
YES -Go to step 2.
NO -Explain to the customer that the cell phone is not approved. Recommend they get a phone that does appear on the handsfreelink.honda.com website.
- Check if the cell phone has any special requirements (software version, configuration, etc.). Call the HFL support desk at 888-528-7876 for help.
Is the correct software version loaded and is the phone properly configured?
YES -Go to step 3.
NO -Explain to your customer that the cell phone software needs to be updated or the cell phone needs to be configured properly. If the HFL support desk is able to help you configure the phone, explain the proper settings, otherwise direct your customer to contact their cell phone manufacturer or carrier.
- Check the features of the approved phone at handsfreelink.honda.com, or call the HFL support desk at 888-528-7876.
Are all features approved?
YES -Go to step 4.
NO -Check and see if the feature that is not approved is the same as the customer complaint. If the complaint is about the feature that is not approved, the vehicle is OK. Explain to the customer that the feature is not approved to work with the HFL. If the complaint is an approved feature, go to step 4.
- Connect the HDS to the DLC.
- Turn the ignition switch to ON (II).
- Check for DTCs.
Are any DTCs indicated?
YES -Repair the indicated DTCs, and recheck.
NO -Go to Step 7.
- Try to duplicate the problem or have the customer demonstrate the problem.
Can you duplicate the problem?
YES -Go to Step 8.
NO -The system is OK at this time.
- Pair the phone to a known-good vehicle (same model, year, and trim), and try to duplicate the problem.
Does the phone have the same problem on the known-good vehicle?
YES -Call the HFL support desk at 888-528-7876 to make sure the phone is configured correctly and has the correct software. If the phone is configured correctly, it is either a characteristic of the HFL system, or a characteristic of the particular approved phone being used. Explain to your customer that this is a system characteristic. Another phone from the approved phone list may give more favorable results.
NO -Substitute a known-good HandsFreeLink control unit, and recheck. If the problem goes away, replace the original HandsFreeLink control unit (see CONTROL UNIT INPUT TEST/REPLACEMENT ).