Voice Recognition Inoperative

Step	Action	Yes	No
Schematic Reference: OnStar Schematics Connector End View Reference: Entertainment/Communication Connector End Views
1	Did you perform the Diagnostic System Check - Vehicle?	Go to Step 2	Go to Diagnostic System Check - Vehicle
2	IMPORTANT: The vehicle must be located in a quiet area. Turn ON the ignition, with the engine OFF. Press the OnStar® Call Center button. Ask the OnStar® operator if your voice can clearly be heard. Does the OnStar® operator hear your voice?	Go to Step 3	Go to Microphone Inoperative - Caller Cannot Be Heard
3	Press the Call Answer button. Pronounce all hands-free commands. Refer to OnStar Description and Operation for proper pronunciation. Did the OnStar® system recognize any of the voice commands?	Go to Step 5	Go to Step 4
4	Press the Call Answer button. Have another person pronounce all hands-free commands. Refer to OnStar Description and Operation for proper pronunciation. Did the OnStar® system recognize any of the voice commands?	Go to Step 5	Go to OnStar Description and Operation
5	The system is operational, but cannot identify certain word commands due to pronunciation. For tips on proper pronunciation refer to OnStar Description and Operation . Operate the system in order to verify the repair. Did you correct the condition?	System OK	Go to Step 2