15404 - Automatic Crash Response System - Reprogram SDM (15404)

15404 - AUTOMATIC CRASH RESPONSE SYSTEM - REPROGRAM SDM

SERVICE CAMPAIGN BULLETIN

SERVICE INFORMATION

THIS PROGRAM IS IN EFFECT UNTIL December 31, 2017.

CONDITION

Certain  2013-2015 model year Cadillac ATS, 2014-2015 model year Cadillac CTS and 2013-2014 model year Cadillac XTS vehicles may have a condition that if involved in a non-deployment crash may not automatically activate any post-crash actions, including an Automatic Crash Response (ACR) call from OnStar, door unlock, interior lamp illumination, hazard lamp activation, HVAC blower shutdown, and fuel pump shutdown. A non-deployment crash event is not severe enough to deploy the seat belt pretensioners or airbags. All post-crash actions including an OnStar ACR call will function as designed for any crash with a seat belt pretensioner or airbag deployment. The OnStar buttons can be pressed to request help, if needed.

CORRECTION

Dealers are to reprogram the SDM, or in some instances, replace the SDM.

VEHICLES INVOLVED

All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.

For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

PARTS INFORMATION

Parts required to complete this program are to be obtained from General Motors Customer Care and Aftersales (GMCCA). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

Important:   It is estimated that only 5% of involved vehicles will require SDM replacement. Please order parts accordingly.

Part Number	Description	Quantity/Vehicle
13595567	Airbag Sensing and Diagnostic Module	If Required

SERVICE PROCEDURE

Reprogram the Airbag Sensing and Diagnostic Module (SDM). Refer to Inflatable Restraint Sensing and Diagnostic Module Programming and Setup   in SI.

Courtesy of GENERAL MOTORS COMPANY

• If error code M4521 is displayed, the SDM has the latest calibrations and no further action is required.
• If the SDM programming fails, refer to the Unable to Program SDM section in the bulletin.
• If the SDM programming is successful, no further action is required.

Unable to Program SDM

1. Using the GDS2 scan tool, build the vehicle and proceed to the Identification Information screen using the following path: Module Diagnostics>Inflatable Restraint Sensing and Diagnostic Module > Identification Information.
2. Note the value for parameter name "Software Module 1 Identifier" and "Software Module 2 Identifier".
   • If the value is greater than 0 for either of these parameters, replace the SDM. Refer to Airbag Sensing and Diagnostic Module Replacement  in SI. Print the Identification Information screen and retain it with the Repair Order (RO).
   • If the value for these parameters is 0, attempt to continue programming one more time before contacting the Techline Customer Support Center (TCSC) at 1-800-828-6860 (English) or 1-800-503-3222 (French). DO NOT use "Proceed with Same VIN" to return to Supported Controllers screen.

COURTESY TRANSPORTATION - FOR US AND CANADA

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

WARRANTY TRANSACTION INFORMATION

Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise.

Labor Code	Description	Labor Time
9101851	Inflatable Restraint Sensing and Diagnostic Module Reprogramming with SPS	0.3
	Add: Airbag Sensing and Diagnostic Module Replacement
	- ATS	1.4
	- CTS	0.9
	- XTS	1.1
9101868	SDM Latest Calibration Present - No Further Action Required	0.3

CUSTOMER NOTIFICATION - FOR US AND CANADA

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

CUSTOMER NOTIFICATION - FOR EXPORT

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

DEALER PROGRAM RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this program must  be held and inspected/repaired per the service procedure of this program bulletin before  customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through December 31, 2017.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through December 31, 2017, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

OWNER LETTER

November 2015

Dear General Motors Customer:

This notice applies to your vehicle, VIN: ________________________________

We have learned that your 2013-2015 model year Cadillac ATS, 2014-2015 Cadillac CTS, 2013-2014 Cadillac XTS vehicle may have a condition that if involved in a non-deployment crash may not automatically activate any post-crash actions, including an Automatic Crash Response (ACR) call from OnStar, door unlock, interior lamp illumination, hazard lamp activation, HVAC blower shutdown, and fuel pump shutdown. A non-deployment crash event is not severe enough to deploy the seat belt pretensioners or airbags. All post-crash actions including an OnStar ACR call will function as designed for any crash with a seat belt pretensioner or airbag deployment. The OnStar buttons can be pressed to request help, if needed.

Your satisfaction with your GM vehicle is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.

What We Will Do:   Your GM dealer will reprogram the SDM, or in some instances, replace the SDM. This service will be performed for you at no charge until December 31, 2017  . After that, any applicable warranty will apply.

What You Should Do:   To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date.

If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

Division	Number	Text Telephones (TTY)
Cadillac	1-800-458-8006	1-800-833-2622
Puerto Rico - English	1-800-496-9992
Puerto Rico - Espa n ol	1-800-496-9993
Virgin Islands	1-800-496-9994

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.

Terry M. Inch

Executive Director

Global Connected Customer Experience

15404