Install API Manager Message Displayed After Radio Replacement (18-NA-116)
Publication date: 2018-04-13Reference number: 18-NA-116
INSTALL API MANAGER MESSAGE DISPLAYED AFTER RADIO REPLACEMENT
TECHNICAL SERVICE BULLETIN
Reference Number(s): 18-NA-116, Date of Issue:
Apr 13, 2018
SERVICE INFORMATION
| Brand: | Model: | Model Year: | VIN: | Engine: | Transmission: | ||
|---|---|---|---|---|---|---|---|
| from | to | from | to | ||||
| Cadillac | CTS | 2017 | 2018 | All | All | ||
| Cadillac | ATS XTS |
2018 | 2018 | ||||
| GMC | Terrain | 2018 | 2018 | ||||
| Involved Region or Country | North America and N.A. Export Regions |
| Additional Options (RPOs) | Equipped with Infotainment System (RPO IOU or IOT) |
| Condition |
Some customers/technicians may comment on the radio displaying the message "Please Install API Manager through AppShop" when downloading or launching an app after radio replacement. |
| Cause | This message could occur if the Radio Reset procedure was not followed in SI prior to removal of the radio. |
| Correction | Reinstall the previously removed radio then perform the radio reset. |
SERVICE PROCEDURE
If you encounter a vehicle with the above concern, reinstall the previously removed radio then perform the radio reset. Refer to Radio Reset in SI. If the condition persists, delete the app and download it again.
PARTS INFORMATION
No parts needed for this condition.
SERVICE INFORMATION
| Version | 1 |
| Modified | Released April 13, 2018 |