Driver Monitoring - Driver Interaction

If a customer complains that Adaptive Cruise Control (ACC) with Lane Following (LF) is not engaging as they would expect or lighting the steering wheel mounted light bar yellow or red too often, and there are no DTC codes set with any of the related components, the system may be turning off because the driver is not recognized. Careful questioning of the driver about their driving habits and when the condition occurs made aid in resolving the issue to their satisfaction.

For best system performance, follow these guidelines:

• Do not block the driver monitor system camera with personal items
• Do not block the indicators on the steering wheel
• When the driver is seated and using the feature, the driver's head must be above the steering wheel rim. Driver must also be able to reach the steering wheel to control the vehicle while ACC/LF is in use, driver monitor system will not recognize a driver seated in an excessively reclined seat.
• As noted in the Owner's Manual, if the driver's head height is similar to the steering wheel rim, lowering the steering wheel tilt may improve the driver monitor system ability to recognize the driver.
• Driver must no have face is fully or partially obscured, such as by clothing, hair, hand gestures or held items (food, phone, cigarettes, etc.)
• Sunglasses may reduce the systems ability to track the driver, avoid glasses with reflective lenses. Not all sunglasses will work with the system.
• Avoid apparel that covers the face and/or eyes.