Circuit/System Verification
- Verify the OnStar system is not damaged and is operating properly, with no DTCs set.
- If the OnStar system is damaged, inoperative, or any OnStar DTCs are set
These concerns must be corrected before the start disable can be removed.
- Go to next step: If the OnStar system is not damaged and is operating properly
- If the OnStar system is damaged, inoperative, or any OnStar DTCs are set
- Press the blue OnStar button and ask the advisor to be transferred to the stolen vehicle team to verify the vehicle account has been updated.
- Verify that OnStar is aware the vehicle has been recovered and that the vehicle account has been updated.
- If OnStar has not been notified that the vehicle has been recovered
Contact the customer and advise them that for security purposes, they must contact OnStar and the law enforcement agency to update the vehicle account.
- Go to next step: If the account has been properly updated
- If OnStar has not been notified that the vehicle has been recovered
- Once the vehicle account has been updated and the start disable request has been removed, DTC B302A will transition to a history DTC. Clear the history DTC.