Customer Satisfaction Program 10B13 - Powertrain Control Module (Pcm) And Antilock Brakes (Abs) Module Reprogramming (10B13)

SUBJECT

DEMONSTRATION/DELIVERY HOLD - Customer Satisfaction Program 10B13 - Supplement #2 

Certain 2010 Model Year Fusion and Milan Hybrid Vehicles

Powertrain Control Module (PCM) and Antilock Brakes (ABS) Module Reprogramming

REF

DEMONSTRATION/DELIVERY HOLD - Customer Satisfaction Program 10B13 - Supplement #1 

Dated March 1, 2011

REASON FOR THIS SUPPLEMENT

Program Extension: The expiration date for Customer Satisfaction Program 10B13 has been extended through February 28, 2013. Owners of affected vehicles will notified of this extension via mail the week of March 2012.

PROGRAM TERMS

This program will be in effect through February 28, 2013. There is no mileage limit for this program. The concern does not need to be present at the time of repair. All affected vehicles identified in OASIS are eligible for this service action.

AFFECTED VEHICLES

Certain 2010 Fusion and Milan Hybrid vehicles built at the Hermosillo Assembly Plant from Job #1 through October 17, 2009. Affected vehicles are identified in OASIS. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com. This information will be available on February 4, 2010.

REASON FOR THIS PROGRAM

On some of the affected vehicles, the brake system software may unnecessarily cause the regenerative brake system to transition to conventional brakes with full Antilock Brakes (ABS) function. If this occurs, the red Brake Warning Lamp will illuminate, the message "Check Brake System" will appear and a warning chime will sound. The driver may experience a different brake response which may initially be perceived as the brakes not working. However, the vehicle can be safely stopped by continuing to press on the brake, as conventional boosted hydraulic braking with Antilock Brakes is available. Once this condition occurs, the brakes will continue to operate in the conventional mode for the remainder of the drive with consistent feel.

SERVICE ACTION

Before demonstrating or delivering any of the vehicles involved in this program, dealers are to reprogram both the Powertrain Control Module (PCM) and the ABS Module to the latest calibration using IDS release 64.01 or higher. This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

Follow Up Owner Notification Letters are expected to be mailed the week of March 5, 2012 to notify customers of this extension. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

ATTACHMENTS

1. Attachment I:. Administrative Information
2. Attachment II: Labor Allowances and Parts Ordering Information
3. Attachment III: Technical Information
4. Attachment IV: Dealer Q & A
5. Owner Notification Letter
6. Follow Up Owner Notification Letter (March, 2012)

QUESTIONS & ASSISTANCE

Special Service Support Center (Dealer Assistance Only) ... 1-800-325-5621

OASIS ACTIVATED?

Yes, OASIS will be activated on February 4, 2010.

FSA VIN LIST ACTIVATED?

Yes, FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com on February 4, 2010. Owner names and addresses will be available by February 19, 2010.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

RELATED DAMAGE

If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this service action performed on a timely basis.

ADDITIONAL LABOR TIME

• If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.
• If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center.

OWNER REFUNDS

• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires July 31, 2010.
• Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with reprogramming the PCM and ABS module.
• Refund Claiming Information (Submit on separate repair line.)
  1. - Program Code: 10B13
  2. - Misc. Expense: ADMIN
  3. - Misc. Expense: REFUND
  4. - Misc. Expense: 0.2 Hrs.

RENTAL VEHICLES

The use of rental vehicles is not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Direct Warranty Entry (DWE).
• Refer to ACESII manual for claims preparation and submission information.
• Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior approval from the Special Service Support Center.
• "MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the Special Service Support Center.
• PROGRAM TERMS: This program will be in effect through February 28, 2013. There is no mileage limit for this program.

LABOR ALLOWANCES

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not required to complete this repair.

OVERVIEW

This program involves the reprogramming of both the Powertrain Control Module (PCM) and the Antilock Brakes (ABS) Module to the latest calibration using IDS release 64.01 or higher.

SERVICE PROCEDURE

DEALER Q & A

Q1. Should customers stop driving their vehicles? 

A.  No. The vehicle has full braking capability. Drivers are sometimes experiencing a different brake pedal feel than they are used to when a hybrid's unique regenerative brakes switch to conventional hydraulic braking, which initially may be perceived as loss of brakes.

Q2. What should drivers do? 

A.  Even if they experience a different braking feel or more pedal travel when driving a hybrid, drivers always should continue to apply pressure to the brake pedal when trying to stop. Ford recommends that customers contact their dealer to have the software updated.

Q3. Why does the vehicle sometimes switch from regenerative braking to conventional hydraulic unnecessarily? 

A.  The software threshold to transition from regenerative brakes to conventional brakes can cause the system to transition to conventional brakes unnecessarily.