Various Functional Issues With Memory Seats/Mirrors/Columns (11-2-4)

VARIOUS FUNCTIONAL ISSUES WITH MEMORY SEATS/MIRRORS/COLUMNS

TECHNICAL SERVICE BULLETIN

ISSUE

Some 2011 Edge/MKX vehicles built on or before 1/20/2011 may experience various functional issues with memory seats/mirrors/columns, such as: If the memory positions are unprogrammed, Easy Entry/Exit may not work. With Easy Entry/Exit enabled, the seat may move backwards when putting the key in ignition or may move forward when removing the key from ignition. If the mirror or column is moved via the switch after a memory recall, they may not remain in that position and may instead move to the memory position with the next key in or key out. A memory position recall may occur when putting the key in or out of the ignition. If the front tilt and rear lift switches are operated together in opposite directions, the seat stops moving. Memory seats may not move forward when memory recall is commanded via switch or fob. To correct these concerns the driver seat module will need to be reprogrammed.

ACTION

Reprogram the driver seat module to the latest software calibration level using the IDS release 71.02A or higher. This new calibration is not included in the VCM 2011.1 DVD. Calibration files may also be obtained at www.motorcraft.com.

WARRANTY INFORMATION

WARRANTY STATUS:  Eligible Under Provisions Of New Vehicle Limited Warranty Coverage.