Customer Satisfaction Program 15B22 - Supplement #4 - Transmission Control Module Reprogramming For Overt TCM Failure Warning (15B22)

SUBJECT

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year

Focus Vehicles Equipped with a DPS6 Automatic Transmission

Transmission Control Module Reprogramming for Overt TCM Failure Warning

REF

Customer Satisfaction Program  19N07 

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year

Focus Vehicles Equipped with a DPS6 Automatic Transmission

Transmission Control Module Extended Warranty Coverage

REASON FOR THIS SUPPLEMENT

Program Terms  : The program terms have been extended.

Automatic Closure  : In addition to FSA 14M02 and TSB 16-0129 , FSA 18S32 has been added to the list of overlapping repairs with 15B22. FSA 15B22 will be closed automatically when 18S32 is claimed.

PROGRAM TERMS

This program will be in effect for 10 years from the warranty start date of the vehicle or 150,000 miles, whichever occurs first. If a vehicle has already exceeded either the time or mileage limits, this repair can be performed and claimed through September 2, 2021.

AFFECTED VEHICLES

Affected vehicles are identified in OASIS.

Therefore, it is not necessary to perform 15B22 separately, and 15B22 will be closed automatically when repairs for these programs are performed.

REASON FOR THIS PROGRAM

This customer satisfaction program updates the TCM software in affected vehicles to provide improved detection and overt warning of electrical circuit failures in the TCM.

As communicated in a previous Customer Satisfaction Program (14M02), electrical circuit failures within the TCM may develop and result in intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power. Updating the TCM software will help ensure the vehicle operator is alerted to potential issues with the TCM prior to failure.

SERVICE ACTION

Dealers are to reprogram the TCM using IDS release 114.04 or higher. This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

Owners of affected vehicles included in this program extension will be notified the week of September 21, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

ATTACHMENTS

1. Attachment I: Administrative Information
2. Attachment II: Labor Allowances and Parts Ordering Information
3. Attachment III: Technical Information
4. Owner Notification Letter

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

David J. Johnson

OASIS ACTIVATION

OASIS was originally activated on August 16, 2015. OASIS was reactivated for vehicles in the program extension on August 14, 2019.

FSA VIN LISTS ACTIVATION

FSA VIN Lists were originally available through https://web.fsavinlists.dealerconnection.com  by August 17, 2015. FSA VIN Lists were reactivated for vehicles in the program extension on August 14, 2019. Owner names and addresses were made available after all owner letters were mailed.

STOCK VEHICLES

Use OASIS to identify any affected vehicles in your used vehicle inventory.

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED/SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

ADDITIONAL LABOR TIME AND/OR PARTS

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
  • DWE: refer to ACESII manual for claims preparation and submission information.
  • OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (15B22) is the sub code.
• Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
• PROGRAM TERMS: This program will be in effect for 10 years from the warranty start date of the vehicle or 150,000 miles, whichever occurs first. If a vehicle has already exceeded either the time or mileage limits, this program can be claimed through September 2, 2021.
• NOTE: The following Field Service Action and Technical Service Bulletin include reprogramming the TCM/PCM and clutch adaptive learn strategy updates that are performed in this FSA:
  • 14M02
  • 18S32
  • 16-0129

Therefore, it is not necessary to perform 15B22 separately, and 15B22 should not be claimed, when repairs for these programs are performed.

LABOR ALLOWANCES

PARTS REQUIREMENTS/ORDERING INFORMATION

Parts are not required to complete this repair.

OVERVIEW

This customer satisfaction program updates the transmission control module (TCM) software in affected vehicles to provide improved detection and overt warning of electrical circuit failures in the TCM. Electrical circuit failures within the TCM may develop and result in intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power. Updating the TCM software will help ensure the vehicle operator is alerted to potential issues with the TCM prior to failure.

Before delivering any of the vehicles involved in this program, dealers are to reprogram the TCM using IDS release 114.04 or higher.

Therefore, it is not necessary to perform 15B22 separately, and 15B22 should not be claimed, when repairs for these programs are performed.

SERVICE PROCEDURE

1. Reprogram the PCM/TCM to the latest calibration using IDS release 114.04 or later. Ignition MUST be cycled OFF for at least 15-30 seconds following completion of the reprogramming process. See "Module Reprogramming" on Page 2 for additional information.
   NOTE: For 2.0L Focus models:

   • Prior to running clutch adaptive learning but after PCM/TCM reprogramming, it may be necessary to Start the engine and hold at Wide Open Throttle (WOT) until the temperature gauge reads 1/2 up the gauge display. Once at the appropriate temperature range, Key OFF then Key ON and initiate the clutch adaptive learning routine.
   • If there is difficulty completing (passing) clutch adaptive learning, it may be necessary to turn on the headlamps/high beams with blower on high with AC OFF to add load and smooth out the idle.
   NOTE: It is important that consistent brake pedal pressure be maintained throughout the learn procedure.
   NOTE: Do not turn the steering wheel during the learn procedure.
2. Perform TCM clutch adaptive learning procedure.
   1. Run the engine until the instrument panel temperature gauge is reading between 1/3 and 1/2 of the normal range.
   2. Turn off all electrical accessories including rear defrost, HVAC, etc.
   3. Using the Ford approved diagnostic tool, navigate to the TCM Adaptive Learning sub menu.
   4. Select Clutch.
   5. Follow the instructions displayed on IDS.
3. After reprogramming and clutch adaptive learning are complete, check and adjust the vehicle clock as required.