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Accessory Protocol Interface Module (APIM) Replacement Programming

NOTE: The Accessory Protocol Interface Module (APIM) is also known as the SYNC Module (APIM).
SPECIAL TOOL(S) / GENERAL EQUIPMENT

G07399246
CCMSYNC-KIT
SYNC Re-Flash Kit
    WARNING: Before beginning any service procedure in this service information, refer to Safety Warnings in SERVICE INFORMATION General Information. Failure to follow this instruction may result in serious personal injury.
  1. Refer to: HEALTH AND SAFETY PRECAUTIONS .
  2. NOTE: Use this procedure to program and provision the module when a new APIM is being installed. For additional information about choosing the correct APIM programming procedure, see Accessory Protocol Interface Module (APIM) Programming.
    NOTE: A USB flash drive with a minimum storage size of 1 gigabyte (GB) may be required for this procedure (obtain locally).
    NOTE: Some programming files are large (greater than 2 gigabytes). It is important that the diagnostic scan tool has enough available hard drive space to accommodate the programming file download. If a "Disk Space Error" is received, additional free space must be created on the hard drive.
  3. Refer to: Information and Entertainment System - System Operation and Component Description  .
  4. Install the new APIM before performing this procedure.

    Refer to: Accessory Protocol Interface Module (APIM)  .

    NOTE:
    • To prevent timeout errors and to minimize programming time, a hardwired internet connection is strongly recommended when programming.
    • During programming, the vehicle display may go blank momentarily.
    • Make sure the diagnostic scan tool is plugged into a power supply due to the length of programming time.
    • Close the IDS program before attempting to perform this procedure.
  5. Connect a battery charger to the vehicle. (When connecting the charger, the negative battery charger lead must be connected to a clean chassis ground, not the negative battery post).
  6. Place the ignition in the ON/RUN position. For ON/RUN position information with Intelligent Access (IA) vehicles,

    Refer to: STEERING WHEEL AND COLUMN ELECTRICAL COMPONENTS - SYSTEM OPERATION AND COMPONENT DESCRIPTION .

  7. Connect the diagnostic scan tool and VCM to the vehicle.
  8. Open Internet Explorer on the diagnostic scan tool and go to the technician service publications web site. On the OASIS tab, select "Read VIN & DTCs," and select "Go."
  9. NOTE: This procedure clears all Continuous Memory Diagnostic Trouble Codes (CMDTCs). The Diagnostic Trouble Codes (DTCs) must be recorded now if other diagnoses are to be performed after this procedure.
  10. Select "Toolbox" from the technician service publications web site to retrieve and record all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  11. NOTE: If unable to complete programming because the operation stops or errors are received, the web browser settings may need to be configured. Refer to "Software Programming v1.1" on the technician service publications web site under the Service Tips tab.
  12. From the OASIS tab, select the "SYNC" button. The Last Recorded State - Software is displayed.
  13. NOTE: Scroll to the bottom of the screen, select "Module Replacement," and select the "Read SYNC" button to compare the current APIM Vehicle Interface Processor (VIP), Consumer Interface Processor (CIP), and Application software levels to the last reported state in the Ford on-line database.
    • After the comparison is performed, the diagnostic scan tool automatically selects software for programming.
    • Applications may require selection for installation. Applications with a green check mark next to them indicates the APIM already has the latest level installed (no re-installation required).
    • Depending on the software level required, the diagnostic scan tool automatically selects either the Service Pack or Full Flash programming method.
    • Although there may be an option available to override the Service Pack installation and perform a Full Flash/Force Consumer Interface Processor (CIP), choosing this option requires additional programming time and is not recommended unless directed by a TSB.
  14. NOTE: Only applications on a flash drive may be loaded to the APIM through the media hub.
    NOTE: If not performing a Full Flash/Force Consumer Interface Processor (CIP), Go to step 13.
  15. Remove the media hub.

    Refer to: Media Hub  .

  16. NOTE: Do not disconnect the diagnostic scan tool or cable from the APIM during programming unless directed by the diagnostic scan tool on-screen prompts.
  17. Connect the special tool between the diagnostic scan tool USB port and the vehicle USB cable.

    Special Tool(s)  : CCMSYNC-KIT (SYNC Re-Flash Kit)

  18. NOTE: Diagnostic scan tools that have never been used to program SYNC® may encounter a Hardware Wizard pop-up requesting a "WMA SBOOT" driver installation. If this request is encountered, install the driver and select the diagnostic scan tool "retry" button to continue programming.
    NOTE: This step may take 20 minutes or longer.
    • Select the "Program SYNC" button to begin the APIM programming process.
    • When prompted by the diagnostic scan tool, disconnect the battery charger, start the engine, and select "OK." Once "OK" is selected, do not interrupt this step, which may take 20 minutes or longer.
    • The updates are downloaded to the diagnostic scan tool or USB flash drive.
  19. NOTE: If the diagnostic scan tool does not have an available USB port, the cable from the special tool can be unplugged at this time to make room for the USB flash drive. Do not  disconnect the VCM from the diagnostic scan tool.
    NOTE: This step may take 20 minutes or longer.
  20. Connect the USB flash drive to the diagnostic scan tool and follow the on-screen instructions for downloading service packs and applications onto the USB flash drive.
  21. NOTE: If the media hub was removed, install it before connecting the USB flash drive to the vehicle.
  22. Refer to: Media Hub  .
  23. NOTE: This step may take 20 minutes or longer.
    • When prompted by the diagnostic scan tool, remove the USB flash drive and connect it to the media hub to install the applications into the APIM.
    • The update should start automatically, and may take 20 minutes or longer.
    • It is normal for the APIM to reset during this step.
  24. NOTE: Re-installing the USB flash drive into the diagnostic scan tool initiates the remaining automated configuration steps. Failure to do so results in the loss of feature functionality such as navigation and SYNC® traffic, directions, and information services.
  25. Once diagnostic scan tool programming and USB flash drive programming are complete, re-install the flash drive into the diagnostic scan tool and select "OK" to report software installation to the Ford on-line database.
  26. NOTE: Recalibrate the touchscreen.
  27. Refer to: Touchscreen Calibration  .