Safety Recall 14S04 - Reprogram Restraints Control Module (14S04)

SUBJECT

DEMONSTRATION / DELIVERY HOLD - Safety Recall 14S04 - Supplement #1 

Certain 2013-2014 Model Year C-MAX and Escape Vehicles

Reprogram Restraints Control Module

REF

DEMONSTRATION / DELIVERY HOLD - Safety Recall 14S04 

Dated May 7, 2014

DEMONSTRATION / DELIVERY HOLD - Safety Recall  14S21 

Certain 2013-2014 Model Year C-MAX, Escape, Fusion, and MKZ Vehicles

Restraints Control Module Replacement

REASON FOR THIS SUPPLEMENT

Some of the vehicles in Safety Recall 14S04 are also affected by recall 14S21 , Restraints Control Module (RCM) replacement. Dealers are to check OASIS to determine if 14S21 is open prior to performing 14S04.

AFFECTED VEHICLES

Affected vehicles are identified in OASIS. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com. This information will be available on May 7, 2014.

REASON FOR THIS SAFETY RECALL

In all of the affected vehicles, a restraints control module software concern may cause delayed deployment of the safety canopy in certain roll-over circumstances, potentially increasing the risk of injury.

SERVICE ACTION

Vehicles built through February 2014 were affected by 14S04 for reprogramming the RCM. Safety Recall 14S21 for RCM replacement only affects vehicles built through November 2013.

Dealers are to check OASIS to determine if 14S21 is open prior to performing 14S04.

• If recall 14S21 is not open in OASIS, reprogram the RCM under 14S04 using IDS version 90.02 or later.
• If recall 14S21 is open and the airbag warning indicator is not illuminated, reprogram the RCM under 14S04. Owners will still need to have Safety Recall 14S21 repair completed, once parts are available.
• If recall 14S21 is open and the airbag warning indicator is illuminated, replace the RCM under 14S21 . DO NOT reprogram the RCM under 14S04. Because the new RCM contains the updated software, owners no longer need to have Safety Recall 14S04 performed. The Ford system will automatically close Safety Recall 14S04 upon claim payment of 14S21 .

This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

Owner Letters are expected to be mailed the week of May 26, 2014. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:  Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

ATTACHMENTS

1. Attachment I: Administrative Information
2. Attachment II: Labor Allowances and Parts Ordering Information
3. Attachment III: Technical Information
4. Owner Notification Letter

QUESTIONS & ASSISTANCE

1. Special Service Support Center (Dealer Assistance Only) ... 1-800-325-5621

OASIS ACTIVATED?

Yes, OASIS will be activated on May 7, 2014.

FSA VIN LIST ACTIVATED?

Yes, FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com on May 7, 2014. Owner names and addresses will be available by June 13, 2014.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

RELATED DAMAGE

If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC).

ADDITIONAL LABOR TIME

• If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.
• If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center.

OWNER REFUNDS

Refunds are not authorized for this program.

RENTAL VEHICLES

The use of rental vehicles is not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Direct Warranty Entry (DWE).
• Refer to ACESII manual for claims preparation and submission information.
• Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior approval from the Special Service Support Center.
• "MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the Special Service Support Center.

LABOR ALLOWANCES

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not required to complete this repair.

OVERVIEW

In all of the affected vehicles, a Restraints Control Module (RCM) software concern may cause delayed deployment of the safety canopy in certain roll-over circumstances, potentially increasing the risk of injury. Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to reprogram the RCM to the latest level using IDS 90.02 or later.

SERVICE PROCEDURE