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Reset the SYNC Module [APIM]: Programming

WARNING: This page is about a different car, the 2014 Ford Escape. However, it is still accessible from the selected car via links, so may be relevant.
NOTE: An APIM  Reset consists of a battery disconnect and a SYNC® system Master Reset.
NOTE: This procedure clears all Continuous Memory Diagnostic Trouble Codes (CMDTCs). The Diagnostic Trouble Codes (DTCs) must be recorded now if other non-SYNC® diagnoses are to be performed after this procedure.
  1. Remove any devices connected to the USB  port(s), audio input jack/socket (if equipped), Secure Digital (SD) slot (if equipped), or RCA jacks (if equipped).
  2. NOTE: After the APIM  reset procedure has been completed, advise the customer to reset their device following the manufacturer's instructions. Refer to the device's owners manual and/or website for information on how to perform a Manual/Master Reset or Clear. Devices can be powered off and back on for a simple reboot. In some cases the device's battery may also need to be removed and re-installed to complete a reboot. In addition, cell phones may need to have SYNC® deleted from the Bluetooth menu prior to re-pairing the phone to the SYNC® system. Customer devices may affect the operation of SYNC® and this should be understood to prevent unnecessary diagnosis or repairs to the system.

    Disconnect the negative battery cable for 1 minute, then reconnect it.

    Refer to: BATTERY DISCONNECT AND CONNECT .

  3. NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases all the phone book and call histories, and deletes any devices paired with the SYNC® system. On vehicles equipped MyFord Touch or MyLincoln Touch with navigation, the customer's saved destination points (home address and points of interest) and preferences will also be lost with a Master Reset.

    Carry out a SYNC® system Master Reset. Refer to the Owner's Literature.

  4. Verify system function using the Multi-Media Interface Tester 105-00120 to test the audio output for the USB  port(s), audio input jack/socket (if equipped), and Bluetooth. If equipped, test the audio output for the RCA jacks using RCA Adapter 105-00121.
  5. If a concern is still present, return to the Symptom Charts.
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