Pinpoint Test K : DTC (Diagnostic Trouble Code) U0214:00

WARNING: This page is about a different car, the 2015 Ford C-Max. However, it is still accessible from the selected car via links, so may be relevant.

K1 VERIFY THE CUSTOMER CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to K2

No	The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition. CLEAR the DTC.

K2 CHECK THE COMMUNICATION NETWORK
- Using a diagnostic scan tool, perform a network test.
Does the RFA module pass the network test?

Yes GO to K3

No DIAGNOSE no communication with the RFA module. REFER to: Communications Network .

K3 RETRIEVE THE RECORDED DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE BCM (BODY CONTROL MODULE) SELF-TEST
- Using a diagnostic scan tool, perform the BCM self-test.
Is DTC U3003:16 or DTC U3003:17 recorded?

Yes For DTC U3003:16, GO to Pinpoint Test N For DTC U3003:17, GO to Pinpoint Test O

No GO to K4

K4 RETRIEVE THE RECORDED DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE RFA (REMOTE FUNCTION ACTUATOR) MODULE SELF-TEST
- Using a diagnostic scan tool, perform the RFA module self-test.
Is DTC U3003:62 recorded?

Yes REFER to the RFA module DTC Chart .

No GO to K5

K5 RECHECK THE BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during the PMI or the PMI may not have been carried out.

Clear the Diagnostic Trouble Codes (DTCs).

Ignition OFF.

Wait 10 seconds.

Ignition ON.

Using a diagnostic scan tool, perform the BCM self-test.

Is DTC U0214:00 still present?

Yes

GO to K6

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition. CLEAR the DTC.

K6 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0214:00 SET IN OTHER MODULES

Clear all Diagnostic Trouble Codes (DTCs).

Ignition OFF.

Ignition ON.

Wait 10 seconds.

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0214:00 set in any other module?

Yes

GO to K7

No	REFER to The BCM Does Not Respond To The Diagnostic Scan Tool to DIAGNOSE the CAN circuits. REFER to: Communications Network .

K7 CHECK FOR CORRECT RFA (REMOTE FUNCTION ACTUATOR) MODULE OPERATION

Ignition OFF.

Disconnect and inspect all RFA module connectors.

Repair:
- corrosion (install new connector or terminals - clean module pins)
- damaged or bent pins - install new terminals/pins
- pushed-out pins - install new pins as necessary

Reconnect the RFA module connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes	CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new RFA module. REFER to: Remote Function Actuator (RFA) Module .

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.