Safety Recall 13S09 - Electric Vehicles - Powertrain Control Module Reprogram (13S09)

WARNING: This page is about the Focus Electric, which is a different variant/trim than selected.

Publication date: 2013-10-30
Reference number: 13S09

SAFETY RECALL 13S09 - ELECTRIC VEHICLES - POWERTRAIN CONTROL MODULE REPROGRAM

TECHNICAL SERVICE BULLETIN

Reference Number(s): 13S09, Date of Issue: October 30, 2013

FORD:

2012-2014 Focus

SAFETY RECALL 13S09

SUBJECT

DEMONSTRATION/DELIVERY HOLD - Safety Recall 13S09

Certain 2012-2014 Model Year Focus Battery Electric Vehicles Powertrain Control Module Reprogram

AFFECTED VEHICLES

Certain 2012-2014 Model Year Focus Battery Electric vehicles built at the Michigan Assembly Plant from Job #1 through August 23, 2013. Affected vehicles are identified in OASIS. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com. This information will be available on October 30, 2013.

REASON FOR THIS SAFETY RECALL

Some of the affected vehicles may experience a loss of motive power while driving, accompanied by a red triangle and the words "Stop Safely Now" in the cluster. This is caused by software anomalies associated with the Powertrain Control Module (PCM). This condition may be accompanied by a diagnostic trouble code of U0401 (Invalid Data Received from ECM/PCM "A"). If this condition occurs, the vehicle's brake and steering systems will continue to operate normally.

SERVICE ACTION

Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to reprogram the Powertrain Control Module (PCM) using IDS 86.04 and higher. This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

Owner Letters are expected to be mailed the week of November 5, 2013. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter (when available)

QUESTIONS & ASSISTANCE

Special Service Support Center (Dealer Assistance Only) ... 1-800-325-5621

ATTACHMENT I

DEMONSTRATION/DELIVERY HOLD - Safety Recall 13S09

Certain 2012-2014 Model Year Focus Electric Vehicles

Powertrain Control Module Reprogram

OASIS ACTIVATED?

Yes, OASIS will be activated on October 29, 2013.

FSA VIN LIST ACTIVATED?

Yes, FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com on October 30, 2013. Owner names and addresses will be available by November 15, 2013.

NOTE: Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

SOLD VEHICLES

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED/SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

RELATED DAMAGE

If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC).

ADDITIONAL LABOR TIME

If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.
If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center.

OWNER REFUNDS

Refunds are not authorized for this program.

RENTAL VEHICLES

The use of rental vehicles is not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

Enter claims using Direct Warranty Entry (DWE).
Refer to ACESII manual for claims preparation and submission information.
Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior approval from the Special Service Support Center.
"MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the Special Service Support Center.

ATTACHMENT II

DEMONSTRATION/DELIVERY HOLD - Safety Recall 13S09

Certain 2012-2014 Model Year Focus Electric Vehicles

Powertrain Control Module Reprogram

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Reprogram the Powertrain Control Module (PCM)	13S09B	0.5 Hour(s)

PARTS REQUIREMENTS/ORDERING INFORMATION

Parts are not required to complete this repair.

ATTACHMENT III

SAFETY RECALL 13S09

CERTAIN 2012-2014 MODEL YEAR FOCUS BATTERY ELECTRIC VEHICLES - POWERTRAIN CONTROL MODULE REPROGRAM

OVERVIEW

Some of the affected vehicles may experience a loss of motive power while driving, accompanied by a red triangle and the words "Stop Safely Now" in the cluster. This is caused by software anomalies associated with the Powertrain Control Module (PCM). This condition may be accompanied by a diagnostic trouble code of U0401 (Invalid Data Received from ECM/PCM "A"). Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to reprogram the Powertrain Control Module (PCM) using IDS 86.04 and higher.

SERVICE PROCEDURE

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

Make sure the 12v battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
A hardwired internet connection is strongly recommended.
Turn off all unnecessary accessories (radio, heated/cooled seats, head lamps, interior lamps, HVAC system, etc.) and close doors.
Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
Follow all scan tool on-screen instructions carefully.
Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

Module Reprogramming

NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all Diagnostic Trouble Codes (DTCs) after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.

Connect a battery charger to the 12v battery.
Reprogram the PCM using IDS release 86.04 or higher.
NOTE: Calibration files may also be obtained at www.motorcraft.com.

NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
Disconnect the battery charger from the 12v battery, once reprogramming has completed.

Recovering a module when programming has resulted in a blank module: NEVER DELETE THE ORIGINAL SESSION!

Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI).
Disconnect the VCM from the data link connector (DLC) and the IDS.
Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
Locate the ORIGINAL vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the "Recycle Bin" icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.
Once the session is loaded, the failed process should resume automatically.
If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.
Follow all on-screen prompts/instructions.
Near the end of programming, the IDS prompts you to select certain parameters. It is important to make a selection for ALL parameters listed. If the correct selection is already highlighted, you must still choose that selection before clicking the "Tick" mark to complete the configuration.
The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.

CUSTOMER NOTIFICATION LETTER

ADDITIONAL INFORMATION

BACKGROUND SUMMARY