Symptom Chart - General Audio System

WARNING: This page is about a different variant/trim than selected.

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices.

Condition	Possible Sources	Actions
A module does not respond to the scan tool	Fuse Wiring, terminals or connectors Communication concern Module	REFER to: MODULE COMMUNICATIONS NETWORK -- (HYBRID)
The FCIM illumination is inoperative	Backlighting system concern FCIM	REFER to: INSTRUMENT PANEL AND INTERIOR SWITCHES ILLUMINATION .
The CD player is inoperative/does not operate correctly	CD ACM	INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system If the system operates correctly, the concern was caused by a damaged CD. If the system does not operate correctly, INSTALL a new ACM. REFER to: AUDIO FRONT CONTROL MODULE (ACM) .
The RH steering wheel switches are inoperative or do not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST Z
The media hub is inoperative or has poor sound quality	Refer to the PINPOINT TEST	GO to PINPOINT TEST X
The speed sensitive volume does not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST D
The audio system does not operate correctly from the FCIM	Refer to the PINPOINT TEST	GO to PINPOINT TEST AA
An individual switch in the FCIM is inoperative	FCIM	INSTALL a new FCIM. REFER to: FRONT CONTROLS INTERFACE MODULE (FCIM) .
The FDIM touchscreen is inoperative or does not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST AB
The clock does not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST AE
The auto start-stop deactivation switch indicator is inoperative or does not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST AG