Symptom Chart - SYNC® System
WARNING: This page is about a different variant/trim than selected.
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: DIAGNOSTIC METHODS .
| Condition | Possible Sources | Actions |
|---|---|---|
| All SYNC® Services features are inoperative or inaccurate (traffic, directions, and information) | Refer to the PINPOINT TEST. | PERFORM the APIM Reset. REFER to: RESET THE SYNC MODULE [APIM] . If the concern is still present, GO to PINPOINT TEST U |
| The SYNC® system voice or tone prompts, Text-To-Speech (TTS) feature, or ringtones are inoperative or do not operate correctly | Refer to the PINPOINT TEST . | PERFORM the APIM Reset. REFER to: RESET THE SYNC MODULE [APIM] . If the concern is still present, GO to PINPOINT TEST V |
| During a phone call, no incoming audio is heard in the vehicle | Refer to the PINPOINT TEST. | PERFORM the APIM Reset. REFER to: RESET THE SYNC MODULE [APIM] . If the concern is still present, GO to PINPOINT TEST V |
| Voice recognition is inoperative or does not operate correctly | Refer to the PINPOINT TEST. | PERFORM the APIM Reset. REFER to: RESET THE SYNC MODULE [APIM] . If the concern is still present, GO to PINPOINT TEST W |
| During a phone call, no outgoing audio is heard on the outside device | Refer to the PINPOINT TEST. | PERFORM the APIM Reset. REFER to: RESET THE SYNC MODULE [APIM] . If the concern is still present, GO to PINPOINT TEST W |
| No sound from all SYNC® audio sources (Bluetooth, USB, SD card, RCA jacks) | Refer to the PINPOINT TEST. | PERFORM the APIM Reset. REFER to: RESET THE SYNC MODULE [APIM] . If the concern is still present, GO to PINPOINT TEST T |
| The SYNC® steering wheel switches are inoperative or do not operate correctly | Refer to the PINPOINT TEST. | PERFORM the APIM Reset. REFER to: RESET THE SYNC MODULE [APIM] . If the concern is still present, GO to PINPOINT TEST Z |
| All media hub functions are inoperative or do not operate correctly (USB ports, SD card, and RCA jacks) | Refer to the PINPOINT TEST. | PERFORM the APIM Reset. REFER to: RESET THE SYNC MODULE [APIM] . If the concern is still present, GO to PINPOINT TEST X |
| The USB port(s) is/are inoperative or do/does not operate correctly | Refer to the PINPOINT TEST. | PERFORM the APIM Reset. REFER to: RESET THE SYNC MODULE [APIM] . If the concern is still present, GO to PINPOINT TEST X |
| The SD card slot is inoperative or does not operate correctly | Refer to the PINPOINT TEST. | PERFORM the APIM Reset. REFER to: RESET THE SYNC MODULE [APIM] . , If the concern is still present, GO to PINPOINT TEST X |
| The RCA jacks are inoperative or do not operate correctly | Refer to the PINPOINT TEST. | PERFORM the APIM Reset. REFER to: RESET THE SYNC MODULE [APIM] . If the concern is still present, GO to PINPOINT TEST X |
| Unable to pair Bluetooth device | Refer to the PINPOINT TEST. | PERFORM the APIM Reset. REFER to: RESET THE SYNC MODULE [APIM] . If the concern is still present, GO to PINPOINT TEST Y |
| An individual Bluetooth device feature is inoperative (text messaging, media playback or controls, phone book download, call history, or call waiting) | Customer's device compatibility |
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| 911 Assist™ or Vehicle Health Report (VHR) is inoperative or does not operate correctly |
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