Symptom Chart - General Audio System

WARNING: This page is about a different variant/trim than selected.

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices.

Condition	Possible Sources	Actions
A module does not respond to the scan tool	Fuse Wiring, terminals or connectors Communication concern Module	REFER to: MODULE COMMUNICATIONS NETWORK -- (HYBRID)
The FCIM illumination is inoperative	Backlighting system concern FCIM	REFER to: INSTRUMENT PANEL AND INTERIOR SWITCHES ILLUMINATION .
The CD player is inoperative/does not operate correctly	CD ACM	INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system If the system operates correctly, the concern was caused by a damaged CD. If the system does not operate correctly, INSTALL a new ACM. REFER to: AUDIO FRONT CONTROL MODULE (ACM) .
The RH steering wheel switches are inoperative or do not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST U
The media hub is inoperative or has poor sound quality	Refer to the PINPOINT TEST	GO to PINPOINT TEST S
The speed sensitive volume does not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST D
The audio system does not operate correctly from the FCIM	Refer to the PINPOINT TEST	GO to PINPOINT TEST V
An individual switch in the FCIM is inoperative	Refer to the PINPOINT TEST	INSTALL a new FCIM. REFER to: FRONT CONTROLS INTERFACE MODULE (FCIM) .
The FDIM touchscreen is inoperative or does not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST W
The clock does not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST Z
The auto start-stop deactivation switch indicator is inoperative or does not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST AB