APIM Hardware Test Routine

WARNING: This page does not describe the selected car, but rather 32 other vehicles, including the 2015 Lincoln Navigator, 2015 Lincoln MKZ, 2015 Lincoln MKX, 2015 Lincoln MKT, and 2015 Lincoln MKS. However, it is still accessible from the selected car via links, so may be relevant.

NOTE: This test is designed to check the function of the APIM (SYNC® module) hardware only; therefore, you should only perform this test routine if directed by the Workshop information. It is very important that no other issues are present with systems or components that interface with the APIM.

The APIM hardware test determines whether the APIM module hardware is functioning as designed or has an identifiable issue. As each block of tests is completed, the results are provided and directions given for the next step. At the completion of the test, a recommendation is provided where the "APIM replacement IS NOT recommended" or "APIM replacement IS recommended".

Within the test routine you will notice that there may be several actions or tests that you may have performed previously in a different procedure or Pinpoint Test (PPT). However, please follow the directions provided as this test routine specifically checks the operation of the module hardware.

The tools required for this test are:

Rotunda Integrated Diagnostic Software (IDS) software

Vehicle Communication Module (VCM)

Original Multi-Media Interface Tester (MIT), 105-00120-RCA, new Multi-Media Interface Tester (MIT), 105-00120-GEN2, or equivalent .

Fig 1: Identifying Original Multi-Media Interface Tester (105-00120-RCA) And New Multi-Media Interface Tester (105-00120-GEN2)

Courtesy of FORD MOTOR CO.

multimedia:A supplement to the article is available.

A1: CONFIRM THAT THE APIM HARDWARE TEST WAS REFERENCED BY THE SERVICE INFORMATION

NOTE: This test routine is required to validate whether the APIM hardware has an identifiable concern.

You should only be in the APIM hardware test routine if you were directed here from the Service information.

Were you referred here from the Service information?

Yes	No
Go to A2.	REFER to appropriate appropriate INFORMATION SYSTEM AND ENTERTAINMENT SYSTEM article.

A2: TEST ENTRY REQUIREMENTS
NOTE: Low vehicle battery state-of-charge can affect this test. Battery state-of-charge can be monitored on the scan tool. A red battery icon indicates low vehicle battery state-of-charge.

Carry out the following steps:
- apply the parking brake.
- if equipped with an automatic transmission, place the vehicle in Park (P), or if equipped with a manual transmission, place the vehicle in Neutral (N).
- disconnect all customer devices from the USB port(s), audio input jack (if equipped), Radio Corporation of America (RCA) jacks (if equipped) or Secure Digital (SD) slot (if equipped).
- delete all previously paired phones and other customer devices.
- connect the VCM to the IDS desktop or laptop (do not start IDS).
Go to A3.
A3: INPUT REQUIRED INFORMATION
Input the required information in the provided fields below.

* - Indicates Mandatory Field

Fig 2: Identifying Input Required Information
Courtesy of FORD MOTOR CO.

Go to A4.

A4: PERFORM THE APIM ON-DEMAND SELF-TEST

NOTE: After the APIM self-test is complete, return this step.

Carry out the APIM self-test.

Are any DTCs present?

Yes	No
If workshop information diagnostics for the APIM DTCs have not been carried out, REFER to Diagnosis and Testing in appropriate INFORMATION SYSTEM AND ENTERTAINMENT SYSTEM article . If workshop information diagnostics for the APIM DTCs have already been carried out prior to entering this test, Go to A5.	Go to A5.

A5: CONTINUE THE APIM HARDWARE CHECK

NOTE: After selecting the APIM Test Button below, do not attempt to cancel the routine or the APIM re-enters the test routine whenever an APIM reset is initiated.

NOTE: The APIM Test routine can take up to 3 minutes for SYNC® and up to 10 minutes for MyFord/MyLincoln Touch to complete.

Select the APIM Test button.

APIM Test

Did the test time out or did any test element fail?

Yes	No
If the test timed out, check all network connections, ensure the battery charger is maintaining battery voltage and vehicle IDS connections are good. If any element of the test failed, Go to A14.	Go to A6.

A6: CHECK THE VEHICLE FOR SYNC® WITH OPTIONAL NAVIGATION

Determine if the vehicle is equipped with SYNC® with optional Navigation (see examples below)

Is the vehicle equipped with SYNC® with optional navigation?

Yes	No
Go to A10.	Go to A8.

A7: CHECK THE VEHICLE FOR SYNC® WITH MYFORD TOUCH

Determine if the vehicle is equipped with SYNC® with MyFord Touch (see the examples below).

Is the vehicle equipped with SYNC® with MyFord Touch?

Yes	No
Go to A9.	Go to A10.

A8: MONITOR THE SYNC VOICE STEERING WHEEL SWITCH INPUT

NOTE: This step only applies to vehicles equipped with SYNC® without optional navigation. This step does NOT apply to any other vehicles.

Press the voice button and monitor the SYNC system audio response.

Fig 3: Identifying Voice Button

Courtesy of FORD MOTOR CO.

Does the SYNC system respond to the pressing of the voice button?

Yes	No
Go to A10.	This test is intended to check the APIM response to the VOICE switch input. This test will NOT function as designed if the switch or the connection to the APIM (wiring, pins or connectors) have failed. If the VOICE input to the APIM (wiring, pins or connectors) has not been diagnosed, REFER to appropriate INFORMATION SYSTEM AND ENTERTAINMENT SYSTEM article . If the switch and wiring are confirmed to be operational then this test of the APIM has failed. Go to A14.

Yes

Go to A10.

This test is intended to check the APIM response to the VOICE switch input. This test will NOT function as designed if the switch or the connection to the APIM (wiring, pins or connectors) have failed.
If the VOICE input to the APIM (wiring, pins or connectors) has not been diagnosed, REFER to appropriate INFORMATION SYSTEM AND ENTERTAINMENT SYSTEM article .
If the switch and wiring are confirmed to be operational then this test of the APIM has failed.
Go to A14.

A9: MONITOR THE SYNC® MYFORD TOUCH VOLUME UP/DOWN STEERING WHEEL SWITCH INPUT

NOTE: This step only applies to C-Max or Escape vehicles equipped with SYNC® with MyFord Touch. This step does NOT apply to any other vehicles.

Turn the audio system on.

Monitor the audio volume while pressing the volume up and volume down buttons.

Fig 4: Identifying Audio Volume Up And Volume Down Buttons

Courtesy of FORD MOTOR CO.

Does the audio volume respond to the switch positions?

Yes	No
Go to A10.	This test is meant to check the APIM response to the VOLUME switch input. This test will NOT function as designed if the switch or the connection to the APIM (wiring, pins or connectors) have failed. If the VOLUME input to the APIM (wiring, pins or connectors) has not been diagnosed, REFER to appropriate INFORMATION SYSTEM AND ENTERTAINMENT SYSTEM article . If the switch and wiring are confirmed to be operational then this test of the APIM has failed. Go to A14.

Yes

Go to A10.

This test is meant to check the APIM response to the VOLUME switch input. This test will NOT function as designed if the switch or the connection to the APIM (wiring, pins or connectors) have failed.
If the VOLUME input to the APIM (wiring, pins or connectors) has not been diagnosed, REFER to appropriate INFORMATION SYSTEM AND ENTERTAINMENT SYSTEM article .
If the switch and wiring are confirmed to be operational then this test of the APIM has failed.
Go to A14.

A10: CHECK THE BLUETOOTH FUNCTION

Connect the MIT Tester (or equivalent) to the vehicle.

Using the MIT Tester, carry out the bluetooth test and attempt to pair the MIT Tester with the SYNC® system while monitoring the bluetooth connection PID. Follow the MIT Tester operating instructions.

Access the APIM and monitor the BT_CONN (MODE) PID.

Did the bluetooth function connect and pair with the APIM successfully?

Yes	No
Go to A11.	Go to A14.

A11: CHECK THE APIM USB FUNCTION

Using voice commands and the MIT Tester, carry out the APIM USB test. Follow the MIT Tester operating instructions.

Does the USB function pass and play through the audio speakers?

Yes	No
Clear the MIT pairing within the APIM. Go to A12.	If workshop information diagnostics for the USB and bluetooth functions have not been carried out, REFER to the diagnostics in the appropriate article. If workshop information diagnostics for the USB and bluetooth functions have been carried out, Go to A14.

A12: APIM PASSED HARDWARE TEST-APIM REPLACEMENT IS NOT RECOMMENDED
Test results: The results of the test show that the APIM passed and that the APIM hardware has no identifiable issues. Replacement of the APIM in an attempt to resolve a customer reported issue IS NOT recommended.

Obtain APIM hardware test validation code: in order to claim the Service Labor Time Standards (SLTS) labor operation for completion of the APIM hardware test, the code obtained must be included on the associated Ford paid claim (warranty, ESP, Field Service Action [FSA]).

Go to A13.
A13: COMPLETE APIM PASSED HARDWARE TEST
NOTE: Select Log View to print a copy of the test results.

Next steps: If the customer reported issue persists refer to the Professional Technician Society (PTS) Service Tips Tab for applicable Job Aids.

If this is a Ford paid repair ensure that the APIM hardware test validation code is included on the claim form.
A14: APIM FAILED HARDWARE TEST - APIM REPLACEMENT IS RECOMMENDED
Test results: the results of the test show that the APIM failed and that the APIM hardware has an identifiable issue. Replacement of the APIM IS recommended.

Obtain the APIM hardware test validation code: In order to claim the SLTS labor operation for completion of the APIM hardware test the code must be included on the associated Warranty claim.

Go to A15.
A15: COMPLETE APIM FAILED HARDWARE TEST
NOTE: Select Log View to print a copy of the test results.

Next steps: Obtain a replacement APIM by completing and submitting an 1878 form that is available on PTS and install it on the vehicle. Include the validation code on the APIM 1878 form. Confirm that the replacement of the APIM did resolve the customer reported concern.

Order a replacement APIM via the 1878 form and included the validation code on the form. If this is a Ford paid repair ensure that the APIM hardware test validation code is included on the claim form.