Customer Satisfaction Program 17B38 - 2.5L Engine Without Active Grille Shutters - Powertrain Control Module Reprogramming (17B38)

WARNING: This page is about the Fusion SE, 1.5L Eng VIN D, which is a different variant/trim than selected.

Publication date: 2017-12-19
Reference number: 17B38

CUSTOMER SATISFACTION PROGRAM 17B38 - 2.5L ENGINE WITHOUT ACTIVE GRILLE SHUTTERS - POWERTRAIN CONTROL MODULE REPROGRAMMING

SERVICE CAMPAIGN BULLETIN

Reference Number(s): 17B38, Date of Issue: December 19, 2017

FORD:

2017 Fusion

CUSTOMER SATISFACTION PROGRAM 17B38

SUBJECT

Customer Satisfaction Program 17B38

Certain 2017 Model Year Fusion Vehicles with a 2.5L Engine without Active Grille Shutters

Powertrain Control Module Reprogramming

PROGRAM TERMS

This program will be in effect through December 31, 2018. There is no mileage limit for this program.

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Fusion	2017	Hermosillo	October 16, 2015 through August 2, 2017

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS PROGRAM

In some of the affected vehicles, if the ignition is briefly powered on and off, the powertrain control module (PCM) may not fully complete the shutdown process. As a result, the PCM will remain powered which results in excessive current draw and can lead to a drained battery.

SERVICE ACTION

Dealers are to charge and test the vehicle's battery, replace the battery if needed, and reprogram the PCM using Integrated Diagnostic System (IDS) release 107.03 or higher. This service must be performed on all affected vehicles at no charge to the vehicle owner.

In the interest of customer satisfaction, it is recommended that dealers perform this service action on any new in-stock vehicles prior to delivery to the customer.

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of January 15, 2018. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

ATTACHMENTS

Attachment I: Administrative Information

Attachment II: Labor Allowances and Parts Ordering Information

Attachment III: Technical Information

Owner Notification Letter

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

Michael A. Berardi

ATTACHMENT I

Customer Satisfaction Program 17B38

Certain 2017 Model Year Fusion Vehicles with a 2.5L Engine without Active Grille Shutters

Powertrain Control Module Reprogramming

OASIS ACTIVATION

OASIS will be activated on December 19, 2017.

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on December 19, 2017. Owner names and addresses will be available by January 30, 2018.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.

SOLD VEHICLES

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

Dealers are recommended to correct all affected units in new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

TITLE BRANDED/SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- Ford vehicles - 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

Rental vehicles are not approved for this program.

CLAIMS PREPARATION AND SUBMISSION

Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number 17B38 is the sub code.
- If the battery test indicates replacement is required:
  - Enter the battery tester code in the Approval Field.
  - Enter battery DTC code (without spaces) in the Battery Code field from the pulldown menu of the Test Results section.
Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
PROGRAM TERMS: This program will be in effect through December 31, 2018. There is no mileage limit for this program.

ATTACHMENT II

Customer Satisfaction Program 17B38

Certain 2017 Model Year Fusion Vehicles with a 2.5L Engine without Active Grille Shutters

Powertrain Control Module Reprogramming

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Charge and test battery, replace battery (if needed), and reprogram the PCM using IDS release 107.03 or higher	17B38B	0.5 Hour

PARTS REQUIREMENTS/ORDERING INFORMATION

PARTS INFORMATION

Part Number	Description	Order Quantity	Claim Quantity
BXT-90T5-590	Battery (only required if battery test does not pass test)	1	1

Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

Less than 5% of the affected vehicle population is expected to require a battery replacement.

DEALER PRICE

For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS RETENTION AND RETURN POLICIES.

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

ATTACHMENT III

CUSTOMER SATISFACTION PROGRAM 17B38

CERTAIN 2017 MODEL YEAR FUSION VEHICLES WITH A 2.5L ENGINE WITHOUT ACTIVE GRILLE SHUTTERS - POWERTRAIN CONTROL MODULE REPROGRAMMING

OVERVIEW

In some of the affected vehicles, if the ignition is briefly powered on and off, the PCM may not fully complete the shutdown process. As a result, the PCM will remain powered which results in excessive current draw and can lead to a drained battery. Dealers are to charge and test the vehicle's battery, replace the battery if needed, and reprogram the PCM using Integrated Diagnostic System (IDS) release 107.03 or higher.

In the interest of customer satisfaction, it is recommended that dealers perform this service action on any new in-stock vehicles prior to delivery to the customer.

SERVICE PROCEDURE

Module Reprogramming

Charge and test the battery. Please follow the Workshop Manual (WSM) procedures in Section 414-01.
Does the battery pass the battery condition test?
Yes - proceed to Step 3.

No - replace the battery. Refer to WSM, Section 414-01, then proceed to Step 3.

NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all DTCs after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.
Reprogram the powertrain control module (PCM) using Integrated Diagnostic System (IDS) release 107.03 or higher.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com.

NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
Disconnect the battery charger from the 12V battery once the reprogramming has completed.

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
A hardwired connection is strongly recommended.
Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
Follow all scan tool on-screen instructions carefully.
Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module:

NEVER DELETE THE ORIGINAL SESSION!

Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI).
Disconnect the VCM from the data link connector (DLC) and the IDS.
Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.
Once the session is loaded, the failed process should resume automatically.
If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.
Follow all on-screen prompts/instructions.
The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.

OWNER NOTIFICATION LETTER